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Message type: E = Error
Message class: CRMC_MKTPL_KPI - CRM Marketing planner KPI customizing messages
Message number: 001
Message text: KPI evaluation for alerts catalog error &
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CRMC_MKTPL_KPI001
- KPI evaluation for alerts catalog error & ?The SAP error message CRMC_MKTPL_KPI001 typically relates to issues encountered during the evaluation of Key Performance Indicators (KPIs) in the context of the alerts catalog within the SAP Customer Relationship Management (CRM) module. This error can arise due to various reasons, including configuration issues, data inconsistencies, or problems with the underlying logic of the KPI evaluation.
Causes:
- Configuration Issues: The KPI might not be properly configured in the system. This could include missing or incorrect settings in the KPI definition or alerts catalog.
- Data Inconsistencies: There may be missing or inconsistent data in the underlying tables that the KPI relies on for evaluation.
- Authorization Issues: The user may not have the necessary authorizations to access the data required for KPI evaluation.
- System Bugs: There could be bugs or issues in the specific version of SAP CRM being used that affect KPI evaluation.
- Performance Issues: If the system is under heavy load, it may not be able to process the KPI evaluations in a timely manner.
Solutions:
- Check Configuration: Review the configuration settings for the KPI and alerts catalog. Ensure that all necessary parameters are correctly set up.
- Data Validation: Validate the data in the relevant tables to ensure that there are no inconsistencies or missing entries. This may involve checking the data sources that feed into the KPI.
- Authorization Check: Ensure that the user has the appropriate authorizations to access the necessary data for KPI evaluation.
- System Updates: Check for any available patches or updates for your SAP CRM system that may address known issues related to KPI evaluations.
- Performance Monitoring: Monitor system performance and consider optimizing database queries or increasing system resources if performance is an issue.
Related Information:
If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance, providing them with detailed information about the error and the context in which it occurs.
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