How To Fix CRMC_MKTPL251 - Status profile &1 is not assigned to a multichannel campaign type


SAP Error Message - Details

  • Message type: E = Error

  • Message class: CRMC_MKTPL - Customizing Marketing Planning

  • Message number: 251

  • Message text: Status profile &1 is not assigned to a multichannel campaign type

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Smart SAP Assistant

  • What is the cause and solution for SAP error message CRMC_MKTPL251 - Status profile &1 is not assigned to a multichannel campaign type ?

    The SAP error message CRMC_MKTPL251 indicates that a status profile is not assigned to a multichannel campaign type in the SAP Customer Relationship Management (CRM) system. This error typically arises when you are trying to create or manage a multichannel campaign, and the system cannot find the necessary status profile associated with the campaign type you are using.

    Cause:

    1. Missing Status Profile Assignment: The specific campaign type you are working with does not have a status profile assigned to it.
    2. Configuration Issues: There may be a misconfiguration in the campaign type settings or the status profiles in the system.
    3. Custom Development: If there are custom campaign types or status profiles, they may not be properly linked.

    Solution:

    To resolve this error, you can follow these steps:

    1. Check Campaign Type Configuration:

      • Go to the SAP CRM system and navigate to the configuration settings for campaign types.
      • Ensure that the campaign type you are using has a status profile assigned to it.
    2. Assign Status Profile:

      • If the status profile is not assigned, you can assign it by:
        • Navigating to the relevant configuration area (usually under Marketing or Campaign Management).
        • Finding the campaign type in question and editing its settings to include the appropriate status profile.
    3. Verify Status Profile:

      • Ensure that the status profile you are trying to assign is valid and correctly configured.
      • Check if the status profile contains the necessary statuses that are required for the campaign.
    4. Transport Requests:

      • If you are working in a development environment, ensure that any changes made to the status profiles or campaign types are transported to the production environment.
    5. Consult Documentation:

      • Refer to SAP documentation or help resources for detailed steps on configuring campaign types and status profiles.
    6. Contact SAP Support:

      • If the issue persists after checking the configuration, consider reaching out to SAP support for further assistance.

    Related Information:

    • Transaction Codes: You may need to use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to view and manage campaign-related data.
    • Customizing Settings: The relevant customizing settings can usually be found under the path: SPRO -> SAP Reference IMG -> Marketing -> Campaign Management -> Define Campaign Types.
    • Status Profiles: Status profiles can be defined and managed under the path: SPRO -> SAP Reference IMG -> Customer Relationship Management -> Marketing -> Campaign Management -> Define Status Profiles.

    By following these steps, you should be able to resolve the error and successfully manage your multichannel campaigns in SAP CRM.

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