How To Fix CRM_XI_SERVICE_PROC016 - The 'complete transmission' indicator must not be set

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_XI_SERVICE_PROC - CRM Proxies for Service Processing

• Message number: 016

• Message text: The 'complete transmission' indicator must not be set

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_XI_SERVICE_PROC016 - The 'complete transmission' indicator must not be set ?

  The SAP error message CRM_XI_SERVICE_PROC016 with the description "The 'complete transmission' indicator must not be set" typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with the configuration or data being processed in the system, particularly related to the integration with other systems or services.
  Cause:
  This error usually arises when:
  
  Incorrect Configuration: The 'complete transmission' indicator is set in a scenario where it should not be. This can happen if the integration settings or the service configuration are not aligned with the expected behavior of the system.
  Data Issues: The data being processed may not meet the requirements for a complete transmission, leading to this error.
  Process Flow: The process flow may be incorrectly defined, causing the system to expect a different state of the transmission.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Configuration:
  
  Review the configuration settings for the integration scenario in SAP CRM. Ensure that the 'complete transmission' indicator is set correctly according to the business process requirements.
  If you are using middleware (like SAP PI/PO), check the mapping and configuration there as well.
  
  
  
  Review Data:
  
  Validate the data being sent or processed. Ensure that all required fields are populated and that the data adheres to the expected formats.
  Look for any inconsistencies or missing information that could lead to the error.
  
  
  
  Adjust Process Flow:
  
  Analyze the process flow to ensure that it aligns with the expected behavior of the system. If necessary, adjust the flow to accommodate the requirements of the transmission.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to this specific error message for additional insights or updates that may address the issue.
  
  
  
  Debugging:
  
  If you have access to the development environment, consider debugging the process to identify where the indicator is being set incorrectly.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide patches or additional guidance based on the specific version of your SAP system.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide updates to the system.
  Transaction Codes: Familiarize yourself with transaction codes related to CRM and integration, such as CRMD_ORDER, CRMD_ORDERADM_H, and others that may help in troubleshooting.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, providing insights or solutions from other users.
  
  By following these steps, you should be able to identify the root cause of the error and implement a suitable solution.