How To Fix CRM_XI_SERVICE_PROC010 - Time &1 &2 cannot be converted into hours

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_XI_SERVICE_PROC - CRM Proxies for Service Processing

• Message number: 010

• Message text: Time &1 &2 cannot be converted into hours

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_XI_SERVICE_PROC010 - Time &1 &2 cannot be converted into hours ?

  The SAP error message CRM_XI_SERVICE_PROC010 indicates that there is an issue with converting a time value into hours. This typically occurs in scenarios where time data is being processed, such as in service management or time recording applications within SAP CRM.
  Cause:
  The error can be caused by several factors, including:
  
  
  Invalid Time Format: The time value being processed may not be in a valid format that SAP can recognize or convert. For example, if the time is entered as a string that does not conform to expected formats (like HH:MM or HH:MM:SS).
  
  
  Null or Missing Values: If the time fields are empty or null, the system may not be able to perform the conversion.
  
  
  Data Type Mismatch: The data type of the time value may not match the expected type in the system, leading to conversion issues.
  
  
  Configuration Issues: There may be configuration settings in the system that are not set up correctly, affecting how time values are processed.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Input Values: Verify that the time values being inputted are in the correct format. Ensure that they are not null or empty.
  
  
  Data Validation: Implement validation checks in your application or process to ensure that time values conform to expected formats before they are processed.
  
  
  Review Configuration: Check the configuration settings related to time processing in your SAP system. Ensure that all necessary settings are correctly configured.
  
  
  Debugging: If you have access to debugging tools, you can trace the execution of the process to identify where the conversion is failing. This may provide insights into the specific data causing the issue.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to the specific transaction or process you are working with. There may be known issues or additional guidance available.
  
  
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support for assistance. Provide them with details about the error, including the context in which it occurs.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with transaction codes related to service management and time recording, as they may provide additional insights into the issue.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_XI_SERVICE_PROC010 error in your SAP system.