How To Fix CRM_XI_SERVICE_PROC009 - ISO time unit &1 cannot be converted into an SAP time unit

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_XI_SERVICE_PROC - CRM Proxies for Service Processing

• Message number: 009

• Message text: ISO time unit &1 cannot be converted into an SAP time unit

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_XI_SERVICE_PROC009 - ISO time unit &1 cannot be converted into an SAP time unit ?

  The SAP error message CRM_XI_SERVICE_PROC009 indicates that there is an issue with converting an ISO time unit into an SAP time unit. This typically occurs when there is a mismatch between the time formats or units being used in the system.
  Cause:
  
  Incompatible Time Formats: The ISO time unit provided does not match the expected format or unit that SAP can process. For example, if the ISO time unit is in a format that SAP does not recognize or support.
  Incorrect Configuration: There may be configuration issues in the system that lead to the inability to convert the time units properly.
  Data Input Errors: The data being sent to the SAP system may contain invalid or unexpected time unit values.
  
  Solution:
  
  Check Input Data: Verify the data being sent to the SAP system. Ensure that the time units are in a format that SAP can recognize. For example, ensure that the time unit is in seconds, minutes, hours, etc., as expected by SAP.
  Review Configuration: Check the configuration settings related to time units in your SAP system. Ensure that the settings are correctly defined to handle the expected ISO time formats.
  Mapping: If you are using middleware (like SAP PI/PO), ensure that the mapping between the source and target systems is correctly defined, especially for time units.
  Consult Documentation: Refer to SAP documentation or notes related to time unit conversions to understand the expected formats and any limitations.
  Error Handling: Implement error handling in your integration process to catch and log such errors for easier troubleshooting in the future.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance on handling time unit conversions.
  Integration Scenarios: If this error occurs during an integration scenario, review the integration flow and ensure that all components are correctly configured to handle time data.
  Testing: Conduct tests with different time unit inputs to identify which specific formats are causing the issue.
  
  If the problem persists after checking the above points, it may be beneficial to engage with SAP support or consult with a technical expert who specializes in SAP CRM and integration scenarios.