How To Fix CRM_WFD_UI031 - No route directions found; route cannot be sent

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_WFD_UI - WFD: UI Messages

• Message number: 031

• Message text: No route directions found; route cannot be sent

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_WFD_UI031 - No route directions found; route cannot be sent ?

  The SAP error message CRM_WFD_UI031 ("No route directions found; route cannot be sent") typically occurs in the context of SAP Customer Relationship Management (CRM) when attempting to send route information, such as in a mobile application or during route planning. This error indicates that the system could not find any route directions for the specified parameters, which prevents the route from being sent.
  Causes:
  
  Missing Route Data: The route you are trying to send may not have been properly defined or may not exist in the system.
  Incorrect Parameters: The parameters used to define the route (such as start and end locations) may be incorrect or incomplete.
  Configuration Issues: There may be issues with the configuration of the routing or transportation management settings in the SAP system.
  Data Inconsistencies: There could be inconsistencies or missing data in the master data related to the locations or routes.
  Authorization Issues: The user may not have the necessary authorizations to access the route data.
  
  Solutions:
  
  Check Route Definition: Verify that the route you are trying to send is correctly defined in the system. Ensure that all necessary data is present.
  Validate Parameters: Double-check the parameters used for the route (e.g., start and end locations) to ensure they are correct and complete.
  Review Configuration: Look into the configuration settings for routing and transportation management in SAP CRM. Ensure that all necessary settings are properly configured.
  Data Consistency Check: Perform a data consistency check to ensure that all relevant master data (e.g., locations, routes) is complete and accurate.
  User Authorizations: Ensure that the user has the necessary authorizations to access and send route data. Check the user roles and permissions in the system.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on routing and transportation management in your version of SAP CRM.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like CRMD_ORDER to check the order details or CRMD_ORDERADM_H for header information related to the CRM order.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide patches and updates.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or a technical consultant who can provide deeper insights into the specific configuration and data setup in your SAP environment.