How To Fix CRM_WFD_UI027 - User &1 is not a valid candidate manager

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_WFD_UI - WFD: UI Messages

• Message number: 027

• Message text: User &1 is not a valid candidate manager

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_WFD_UI027 - User &1 is not a valid candidate manager ?

  The SAP error message CRM_WFD_UI027 indicates that the user specified (User &1) is not recognized as a valid candidate manager in the context of the workflow or process you are trying to execute. This error typically arises in SAP Customer Relationship Management (CRM) systems when there is an issue with user assignments or roles in the workflow.
  Causes:
  
  User Role Assignment: The user may not have the necessary role or authorization to be a candidate manager in the workflow.
  User Status: The user might be inactive or not properly set up in the system.
  Organizational Structure: The organizational structure may not be correctly configured, leading to the user not being recognized as a candidate manager.
  Workflow Configuration: There may be issues with the workflow configuration itself, such as incorrect settings or missing entries in the workflow definition.
  
  Solutions:
  
  
  Check User Roles:
  
  Verify that the user has the appropriate roles assigned in the system. You can do this by checking the user’s profile in transaction SU01.
  Ensure that the user has the necessary authorizations to act as a candidate manager.
  
  
  
  User Status:
  
  Check if the user is active. If the user is inactive, you will need to activate the user in transaction SU01.
  
  
  
  Organizational Management:
  
  Review the organizational structure to ensure that the user is correctly assigned to the relevant organizational units. You can check this in transaction PPOME or PPOSE.
  
  
  
  Workflow Configuration:
  
  Review the workflow configuration to ensure that the candidate manager is correctly defined. You can check the workflow settings in transaction SWDD (Workflow Builder).
  Ensure that the user is included in the candidate manager list for the specific workflow.
  
  
  
  Testing:
  
  After making the necessary changes, test the workflow again to see if the error persists.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SU01: User Maintenance
  PPOME: Display Organizational Structure
  SWDD: Workflow Builder
  
  
  Documentation: Refer to SAP Help documentation for detailed information on user roles, workflow management, and organizational management.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP Basis or Security team for further assistance, or consult SAP support for more specific guidance.
  
  By following these steps, you should be able to resolve the error message CRM_WFD_UI027 and ensure that the user is recognized as a valid candidate manager in the workflow.