How To Fix CRM_WFD_BOL_GENIL021 - Conversion of time unit '&1' into '&2' failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_WFD_BOL_GENIL - WFD BOL GenIL Messages

• Message number: 021

• Message text: Conversion of time unit '&1' into '&2' failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_WFD_BOL_GENIL021 - Conversion of time unit '&1' into '&2' failed ?

  The SAP error message CRM_WFD_BOL_GENIL021 indicates that there is a problem with the conversion of time units in the context of Business Object Layer (BOL) and Generic Interface Layer (GENIL) in SAP CRM. This error typically arises when there is an issue with the time unit being used in a workflow or business process.
  Cause:
  
  Invalid Time Unit: The time unit specified (represented by &1) is not recognized or is invalid for the conversion to the target time unit (represented by &2).
  Configuration Issues: There may be configuration issues in the system related to time units or the way they are defined in the system.
  Data Issues: The data being processed may contain incorrect or unexpected values that cannot be converted properly.
  Custom Code: If there are custom developments or enhancements in the workflow or business processes, they may not handle time unit conversions correctly.
  
  Solution:
  
  Check Time Units: Verify the time units being used in the workflow or business process. Ensure that they are valid and recognized by the system.
  Configuration Review: Review the configuration settings related to time units in the SAP system. Ensure that all necessary time units are defined correctly.
  Data Validation: Check the data being processed for any anomalies or incorrect values that could lead to conversion failures.
  Debugging: If the issue persists, consider debugging the workflow or business process to identify where the conversion is failing. Look for any custom code that may be involved.
  SAP Notes: Search for relevant SAP Notes that may address this specific error. SAP frequently releases notes that provide fixes or workarounds for known issues.
  Consult Documentation: Review the SAP documentation for any specific guidelines on handling time units in workflows or business processes.
  
  Related Information:
  
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  SAP Support: If the issue cannot be resolved internally, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including the context in which it occurs.
  Testing: After applying any changes or fixes, conduct thorough testing to ensure that the issue is resolved and that there are no side effects on other processes.
  
  By following these steps, you should be able to identify the root cause of the error and implement a suitable solution.