How To Fix CRM_WEBREQ_TOOLBOX002 - '&1' does not contain a valid e-mail address

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_WEBREQ_TOOLBOX - Texts for Automatic Error Check of Web Requests (Toolbox)

• Message number: 002

• Message text: '&1' does not contain a valid e-mail address

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_WEBREQ_TOOLBOX002 - '&1' does not contain a valid e-mail address ?

  The SAP error message CRM_WEBREQ_TOOLBOX002 indicates that the system has encountered an issue with an email address that is not valid. This error typically arises in the context of SAP CRM (Customer Relationship Management) when trying to process a web request that involves email communication.
  Cause:
  The error is triggered when the system checks an email address and finds that it does not conform to the standard email format. Common reasons for this error include:
  
  The email address is missing the "@" symbol.
  The email address does not have a valid domain (e.g., missing ".com", ".org", etc.).
  There are invalid characters in the email address (e.g., spaces, special characters that are not allowed).
  The email address is empty or null.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check the Email Address: Verify that the email address being used is correctly formatted. It should follow the standard format: local-part@domain.
  
  
  Correct Invalid Characters: Ensure that there are no invalid characters or spaces in the email address.
  
  
  Ensure Non-Empty Value: Make sure that the email address field is not empty. If it is optional, ensure that it is handled correctly in the logic.
  
  
  Test with a Valid Email: If possible, test the functionality with a known valid email address to see if the error persists.
  
  
  Review Configuration: If the email address is being pulled from a database or user input, review the configuration or input method to ensure that it captures valid email addresses.
  
  
  Debugging: If you have access to the backend, you can debug the code to see where the email address is being validated and what value is being passed.
  
  
  Consult Documentation: Check SAP documentation or support notes for any specific guidelines related to email address validation in your version of SAP CRM.
  
  
  Related Information:
  
  SAP Notes: Look for SAP Notes related to CRM email handling or specific error messages for additional insights or patches.
  User Exits or BAdIs: If you have custom logic implemented, check if there are any user exits or BAdIs that might be affecting email validation.
  Testing Environment: If you are in a development or testing environment, ensure that the data being used is representative of production data.
  
  By following these steps, you should be able to identify and correct the issue causing the CRM_WEBREQ_TOOLBOX002 error.