How To Fix CRM_WARRANTY_LOG021 - Warranty &1: Inital start date (reference date), check not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_WARRANTY_LOG - Messages for Consistency Log - Warranty Check

• Message number: 021

• Message text: Warranty &1: Inital start date (reference date), check not possible

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_WARRANTY_LOG021 - Warranty &1: Inital start date (reference date), check not possible ?

  The SAP error message CRM_WARRANTY_LOG021 indicates that there is an issue with the warranty data for a specific warranty object. The message states: "Warranty &1: Initial start date (reference date), check not possible." This typically means that the system is unable to validate the warranty due to an issue with the initial start date or reference date associated with the warranty.
  Causes:
  
  Missing or Incorrect Dates: The initial start date for the warranty may be missing or incorrectly entered in the system.
  Warranty Validity Period: The warranty may have a validity period that does not align with the current date or the date of the transaction being processed.
  Configuration Issues: There may be configuration issues in the warranty management settings that prevent the system from validating the warranty correctly.
  Data Inconsistencies: There could be inconsistencies in the data related to the warranty, such as overlapping warranty periods or incorrect references.
  
  Solutions:
  
  Check Warranty Data: Review the warranty data for the specific warranty object (indicated by &1 in the error message). Ensure that the initial start date is correctly set and that it falls within the expected range.
  Validate Dates: Ensure that the initial start date and any other relevant dates (e.g., end date, reference date) are correctly populated and valid.
  Review Configuration: Check the configuration settings for warranty management in SAP. Ensure that the settings align with the business requirements and that there are no discrepancies.
  Data Consistency Check: Perform a data consistency check to identify any overlapping or conflicting warranty periods. Resolve any inconsistencies found.
  Consult Documentation: Refer to SAP documentation or help resources for warranty management to ensure that all necessary steps and configurations are correctly implemented.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like IW31 (Create Order), IW32 (Change Order), or CRM_ORDER to access warranty-related transactions.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance on this error message.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_WARRANTY_LOG021 error message.