How To Fix CRM_WARRANTY_LOG020 - Warranty &1: Check for product only possible for time-based warranties

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_WARRANTY_LOG - Messages for Consistency Log - Warranty Check

• Message number: 020

• Message text: Warranty &1: Check for product only possible for time-based warranties

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_WARRANTY_LOG020 - Warranty &1: Check for product only possible for time-based warranties ?

  The SAP error message CRM_WARRANTY_LOG020 indicates that there is an issue related to checking a warranty for a product that is not time-based. This error typically arises in the context of warranty management within the SAP Customer Relationship Management (CRM) module.
  Cause:
  The error occurs when you attempt to check a warranty for a product that is defined as a non-time-based warranty. In SAP, warranties can be categorized into time-based (where the warranty is valid for a specific period) and non-time-based (which may be based on usage, events, or other criteria). If the system is set up to only allow checks for time-based warranties, trying to check a non-time-based warranty will trigger this error.
  Solution:
  To resolve this error, consider the following steps:
  
  
  Verify Warranty Type: Check the warranty type associated with the product in question. Ensure that it is indeed a time-based warranty if you are trying to perform a check that requires it.
  
  
  Adjust Warranty Configuration: If the product should have a time-based warranty, you may need to adjust the warranty configuration in the system. This can involve:
  
  Creating or modifying the warranty definition to ensure it is classified as time-based.
  Ensuring that the warranty start and end dates are correctly set.
  
  
  
  Review Product Master Data: Check the product master data to ensure that the warranty information is correctly maintained. This includes verifying that the warranty is linked to the correct product and that all relevant fields are populated.
  
  
  Consult Documentation: Review SAP documentation or help resources related to warranty management to understand the specific requirements and configurations for time-based warranties.
  
  
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They can provide insights specific to your system configuration and help troubleshoot the issue.
  
  
  Related Information:
  
  Warranty Management in SAP: Understanding how warranties are managed in SAP CRM can help in configuring and troubleshooting warranty-related issues.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide updates and patches that could resolve the issue.
  Training and Documentation: Consider training resources or documentation on warranty management in SAP to better understand the functionalities and configurations available.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.