How To Fix CRM_UTILITY_UIS153 - Installation not yet created in IS-U system

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UTILITY_UIS -

• Message number: 153

• Message text: Installation not yet created in IS-U system

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UTILITY_UIS153 - Installation not yet created in IS-U system ?

  The SAP error message CRM_UTILITY_UIS153 indicates that an installation has not yet been created in the IS-U (Industry Solution for Utilities) system. This error typically arises in scenarios where a CRM (Customer Relationship Management) system is trying to access or manipulate data related to utility installations that have not been set up in the corresponding IS-U system.
  Cause:
  
  Missing Installation Data: The installation for the customer or service point has not been created in the IS-U system.
  Data Synchronization Issues: There may be issues with data synchronization between the CRM and IS-U systems.
  Configuration Issues: The configuration settings in either the CRM or IS-U system may not be correctly set up to allow for the creation or recognition of installations.
  
  Solution:
  
  
  Create Installation: 
  
  Access the IS-U system and create the necessary installation for the customer or service point. This can typically be done through transaction codes like EAM1 (for creating installations) or similar, depending on your specific SAP version and configuration.
  
  
  
  Check Data Synchronization:
  
  Ensure that the data synchronization between the CRM and IS-U systems is functioning correctly. This may involve checking middleware settings or data transfer processes.
  
  
  
  Review Configuration:
  
  Verify the configuration settings in both the CRM and IS-U systems to ensure they are set up correctly for integration. This may involve checking the settings for the relevant business processes and ensuring that the necessary master data is available.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific error message for additional troubleshooting steps or patches that may be required.
  
  
  
  Contact Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance. They may provide specific notes or patches that address the issue.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in both CRM and IS-U systems for managing installations and customer data.
  Integration Points: Understand the integration points between CRM and IS-U, as well as any middleware that may be involved in data transfer.
  User Roles and Authorizations: Ensure that the user attempting to create or access the installation has the necessary authorizations in both systems.
  
  By following these steps, you should be able to resolve the error message CRM_UTILITY_UIS153 and ensure that the installation is properly created in the IS-U system.