How To Fix CRM_UTILITY_UIS092 - Point of delivery &1 for contract &2 was not loaded

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UTILITY_UIS -

• Message number: 092

• Message text: Point of delivery &1 for contract &2 was not loaded

What causes this issue?

You tried to download an IS-U contract in the CRM system.
The point of delivery allocated to the contract does not exist in the
CRM system.

System Response

The CRM transaction cannot be created.

How to fix this error?

First load all IS-U points of delivery in the CRM system and restart the
cancelled CRM entry queue.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UTILITY_UIS092 - Point of delivery &1 for contract &2 was not loaded ?

  The SAP error message CRM_UTILITY_UIS092 indicates that the system was unable to load the point of delivery (POD) for a specific contract. This error can occur in various scenarios, particularly when dealing with contract management in SAP Customer Relationship Management (CRM) or when integrating with other modules like SAP ERP.
  Causes:
  
  Missing Data: The point of delivery (POD) may not be defined or may be missing in the system for the specified contract.
  Data Inconsistency: There could be inconsistencies in the data between the contract and the POD, such as incorrect or incomplete entries.
  Authorization Issues: The user may not have the necessary authorizations to access the point of delivery data.
  System Configuration: There may be configuration issues in the CRM system or related modules that prevent the loading of the POD.
  Integration Issues: If the POD is supposed to be fetched from another system (like SAP ERP), there may be issues with the integration or data transfer.
  
  Solutions:
  
  
  Check Data: Verify that the point of delivery is correctly defined in the system. Ensure that the POD exists for the specified contract.
  
  Use transaction codes like CRMD_ORDER to check the contract details.
  Check the POD master data in the relevant tables (e.g., EQUI, IFLOT).
  
  
  
  Data Consistency: Ensure that all necessary data is consistent and complete. This may involve checking related master data and ensuring that all required fields are filled.
  
  
  Authorization Check: Ensure that the user has the necessary authorizations to view the point of delivery. This can be checked in the user roles and authorizations.
  
  
  Configuration Review: Review the configuration settings in the CRM system to ensure that everything is set up correctly for handling contracts and points of delivery.
  
  
  Integration Check: If the POD data is coming from another system, check the integration settings and ensure that data is being transferred correctly. This may involve checking middleware settings or data transfer logs.
  
  
  Debugging: If the issue persists, consider debugging the process to identify where the loading fails. This may require technical expertise.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, SE11 (Data Dictionary), and SE80 (Object Navigator) for further investigation.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide patches.
  Documentation: Review SAP documentation related to contract management and point of delivery handling for best practices and troubleshooting steps.
  
  If the issue continues after trying the above solutions, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.