How To Fix CRM_UTILITY_UIS080 - Selection could not be made in the IS-U system

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UTILITY_UIS -

• Message number: 080

• Message text: Selection could not be made in the IS-U system

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UTILITY_UIS080 - Selection could not be made in the IS-U system ?

  The SAP error message CRM_UTILITY_UIS080 indicates that a selection could not be made in the IS-U (Industry Solution for Utilities) system. This error typically arises when there is an issue with the integration between the CRM (Customer Relationship Management) system and the IS-U system, often related to data inconsistencies or configuration issues.
  Causes:
  
  Data Inconsistencies: There may be missing or inconsistent data in the IS-U system that prevents the CRM system from making a valid selection.
  Configuration Issues: Incorrect configuration settings in either the CRM or IS-U systems can lead to this error.
  Authorization Issues: The user may not have the necessary authorizations to access the required data in the IS-U system.
  Technical Issues: There could be underlying technical issues, such as problems with the RFC (Remote Function Call) connection between the systems.
  
  Solutions:
  
  
  Check Data Consistency:
  
  Verify that the relevant data exists in the IS-U system. This includes checking for the existence of master data, contracts, or any other relevant entities.
  Use transaction codes like ISU_MAINTAIN or ISU_CONTRACT to check the data.
  
  
  
  Review Configuration:
  
  Ensure that the integration settings between CRM and IS-U are correctly configured. This includes checking the middleware settings and ensuring that the necessary mappings are in place.
  Check the configuration in transaction SPRO under the relevant sections for CRM and IS-U.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access the IS-U data. This can be checked in transaction SU53 after the error occurs to see if there are any authorization issues.
  
  
  
  Check RFC Connections:
  
  Verify that the RFC connection between the CRM and IS-U systems is functioning correctly. You can use transaction SM59 to check the status of the RFC connections.
  Test the connection to ensure that it is active and that there are no network issues.
  
  
  
  Review Logs:
  
  Check the application logs for any additional error messages or warnings that might provide more context about the issue. You can use transaction SLG1 to view application logs.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that might address this specific error message. There may be patches or updates available that resolve known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any logs or screenshots.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, ISU_MAINTAIN, and SPRO for configuration.
  Integration Scenarios: Understanding the integration scenarios between CRM and IS-U can help in troubleshooting.
  Documentation: Review SAP documentation related to CRM and IS-U integration for best practices and troubleshooting steps.
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_UTILITY_UIS080 error message.