How To Fix CRM_UTILITY_UIS047 - Point of delivery cannot yet be changed in CRM

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UTILITY_UIS -

• Message number: 047

• Message text: Point of delivery cannot yet be changed in CRM

What causes this issue?

You can only change points of delivery in the CRM system if they were
created in the backend system (in most cases the IS-U system). This
helps to prevent inconsistencies between the two systems.

System Response

You cannot yet change the point of delivery in CRM.

How to fix this error?

Wait until the point of delivery is replicated and try to change it
again.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UTILITY_UIS047 - Point of delivery cannot yet be changed in CRM ?

  The SAP error message CRM_UTILITY_UIS047 indicates that the point of delivery (POD) cannot be changed in the Customer Relationship Management (CRM) system. This error typically arises in scenarios where there are restrictions on modifying the POD due to various reasons, such as ongoing transactions, status of the document, or system settings.
  Causes:
  
  Ongoing Transactions: The point of delivery may be linked to ongoing transactions or processes that prevent changes.
  Document Status: The status of the document (e.g., sales order, service order) may not allow changes to the POD.
  Configuration Settings: Certain configuration settings in the CRM system may restrict changes to the POD.
  Data Consistency: The system may enforce data consistency rules that prevent changes to the POD if it affects related data.
  
  Solutions:
  
  Check Document Status: Verify the status of the document associated with the point of delivery. If it is in a status that does not allow changes, you may need to change the status first.
  Review Ongoing Transactions: Ensure that there are no ongoing transactions that are linked to the point of delivery. If there are, you may need to complete or cancel those transactions before making changes.
  Consult Configuration Settings: Review the configuration settings in the CRM system to see if there are any restrictions on changing the POD. This may require assistance from a system administrator or SAP consultant.
  Use Alternative Methods: If changing the POD directly is not possible, consider using alternative methods such as creating a new document with the desired POD or using a different transaction that allows for the change.
  Check for Custom Logic: If there are any custom developments or enhancements in your SAP system, check if they are affecting the ability to change the POD.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional guidance.
  Documentation: Review the SAP documentation related to CRM and point of delivery management for best practices and guidelines.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.