How To Fix CRM_UTILITY_UIS031 - Contract partner could not be found

CRM_UTILITY_UIS031 - Overview

• Message type: E = Error

• Message class: CRM_UTILITY_UIS -

• Message number: 031

• Message text: Contract partner could not be found

What causes this issue?

A new item (utility contract) was not included in an existing
transaction, either because a partner is not set in the IC or the
current partner does not correspond to the contract partner in the
opened transaction.,,

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

CRM_UTILITY_UIS031 - Details

• The SAP error message CRM_UTILITY_UIS031 indicates that the system could not find the specified contract partner in the context of a CRM (Customer Relationship Management) transaction. This error typically arises when there is an issue with the data related to the business partner or contract partner in the system.
  Causes:
  
  Missing Business Partner: The contract partner you are trying to access may not exist in the system.
  Incorrect Partner Role: The partner role assigned to the business partner may not be correctly set up or may not match the expected role for the transaction.
  Data Inconsistency: There may be inconsistencies in the data, such as missing or incorrect entries in the business partner master data.
  Authorization Issues: The user may not have the necessary authorizations to view or access the contract partner.
  Incorrect Configuration: The configuration settings for the CRM system may not be set up correctly, leading to issues in partner determination.
  
  Solutions:
  
  
  Check Business Partner Master