How To Fix CRM_UTILITY_UIS031 - Contract partner could not be found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UTILITY_UIS -

• Message number: 031

• Message text: Contract partner could not be found

What causes this issue?

A new item (utility contract) was not included in an existing
transaction, either because a partner is not set in the IC or the
current partner does not correspond to the contract partner in the
opened transaction.,,

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UTILITY_UIS031 - Contract partner could not be found ?

  The SAP error message CRM_UTILITY_UIS031 indicates that the system could not find the specified contract partner in the context of a CRM (Customer Relationship Management) transaction. This error typically arises when there is an issue with the data related to the business partner or contract partner in the system.
  Causes:
  
  Missing Business Partner: The contract partner you are trying to access may not exist in the system.
  Incorrect Partner Role: The partner role assigned to the business partner may not be correctly set up or may not match the expected role for the transaction.
  Data Inconsistency: There may be inconsistencies in the data, such as missing or incorrect entries in the business partner master data.
  Authorization Issues: The user may not have the necessary authorizations to view or access the contract partner.
  Incorrect Configuration: The configuration settings for the CRM system may not be set up correctly, leading to issues in partner determination.
  
  Solutions:
  
  
  Check Business Partner Master Data:
  
  Go to the transaction code BP (Business Partner) and verify if the contract partner exists.
  Ensure that the partner is active and has the correct roles assigned.
  
  
  
  Verify Partner Roles:
  
  Check if the partner roles required for the transaction are correctly assigned to the business partner.
  If necessary, add or modify the partner roles.
  
  
  
  Data Consistency Check:
  
  Run consistency checks on the business partner data to identify any discrepancies.
  Use transaction codes like BP or SLG1 (Application Log) to check for any related logs or errors.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access the business partner data.
  Consult with your SAP security team if there are any authorization issues.
  
  
  
  Configuration Review:
  
  Review the configuration settings related to partner determination in the CRM system.
  Ensure that the settings align with the business processes and requirements.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner), CRM_ORDER (for CRM orders), and SLG1 (Application Log).
  SAP Documentation: Refer to the official SAP documentation for detailed information on business partner management and partner determination processes.
  Support Community: Engage with the SAP Community or forums for insights from other users who may have encountered similar issues.
  
  If the issue persists after following these steps, it may be beneficial to involve your SAP support team or consult with SAP directly for further assistance.