How To Fix CRM_UTILITY_SALES211 - Division &1 of product &2 does not match division &3 of the PoD

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UTILITY_SALES - Message Class for Sales in the Utilities Industry

• Message number: 211

• Message text: Division &1 of product &2 does not match division &3 of the PoD

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UTILITY_SALES211 - Division &1 of product &2 does not match division &3 of the PoD ?

  The SAP error message CRM_UTILITY_SALES211 indicates a mismatch between the division of a product and the division of the Point of Delivery (PoD) in the context of a sales order or related transaction. This error typically arises in the SAP Customer Relationship Management (CRM) module when there is an inconsistency in the division settings for the product being sold and the division associated with the delivery location.
  Cause:
  
  Division Mismatch: The product (material) has been assigned to a specific division (e.g., sales organization division), and the Point of Delivery (PoD) is associated with a different division.
  Master Data Configuration: The material master data or the customer master data may not be correctly configured to reflect the appropriate divisions.
  Sales Area Configuration: The sales area (which includes sales organization, distribution channel, and division) may not be properly set up in the system.
  
  Solution:
  
  
  Check Material Master Data:
  
  Go to the material master record for the product in question and verify the division assigned to it. You can do this using transaction code MM03.
  Ensure that the division in the material master matches the division expected for the PoD.
  
  
  
  Check Customer Master Data:
  
  Review the customer master data to ensure that the division is correctly set up. Use transaction code XD03 or VD03 to view the customer data.
  Ensure that the customer is assigned to the correct sales area that corresponds to the division of the product.
  
  
  
  Review Sales Order:
  
  Check the sales order or transaction where the error occurred. Ensure that the sales area (sales organization, distribution channel, and division) is correctly defined.
  If necessary, create a new sales order with the correct division settings.
  
  
  
  Adjust Sales Area Configuration:
  
  If the divisions are not set up correctly in the sales area configuration, you may need to adjust the configuration in the SAP system. This typically requires access to the SPRO transaction and may involve working with your SAP configuration team.
  
  
  
  Consult Documentation:
  
  Review any relevant SAP documentation or notes that may provide additional insights into this error message and its resolution.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  MM03: Display Material Master
  XD03: Display Customer Master (General Data)
  VD03: Display Customer Master (Sales Area Data)
  VA03: Display Sales Order
  
  
  
  SAP Notes: Check for any SAP Notes related to this error message in the SAP Support Portal, as there may be specific patches or updates that address known issues.
  
  
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to view and modify the relevant master data.
  
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_UTILITY_SALES211 error message in SAP.