How To Fix CRM_UTILITY_SALES098 - Number of lines not the same

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UTILITY_SALES - Message Class for Sales in the Utilities Industry

• Message number: 098

• Message text: Number of lines not the same

What causes this issue?

The number of lines in the price table that was transferred from the SAP
system does not agree with the number of lines in the table transferred
by the calculation.

System Response

The prices cannot be adopted in the price agreement.

How to fix this error?

Transfer the prices as they were defined in the table transferred from
the SAP system.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UTILITY_SALES098 - Number of lines not the same ?

  The SAP error message CRM_UTILITY_SALES098 typically indicates that there is a mismatch in the number of line items between two related components in a sales document, such as a sales order or quotation. This error can occur in various scenarios, such as when trying to save or process a sales document where the line items do not match in terms of quantity or structure.
  Cause:
  
  Mismatch in Line Items: The most common cause is that the number of line items in the header does not match the number of line items in the item details. This can happen if items were added or removed in one part of the transaction but not in the other.
  Data Inconsistency: There may be inconsistencies in the data being processed, such as missing or incomplete information in the line items.
  Custom Code or Enhancements: If there are custom developments or enhancements in the system, they might be causing the mismatch due to incorrect logic or data handling.
  User Input Errors: Manual entry errors can also lead to discrepancies in the number of line items.
  
  Solution:
  
  Check Line Items: Review the sales document to ensure that the number of line items in the header matches the number of line items in the item details. Make sure that all items are correctly entered and accounted for.
  Recreate the Document: If the document is corrupted or has too many inconsistencies, it may be easier to recreate the document from scratch.
  Debugging: If you have access to debugging tools, you can analyze the code to identify where the mismatch is occurring, especially if custom code is involved.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error. There may be patches or updates that resolve known issues.
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error and the steps leading up to it.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA01 (Create Sales Order), VA02 (Change Sales Order), and VA03 (Display Sales Order) to navigate and troubleshoot sales documents.
  SAP Documentation: Review SAP documentation related to sales order processing and error handling for additional insights.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_UTILITY_SALES098 error message.