How To Fix CRM_UTILITY_SALES060 - Cannot reverse product change, as previous product is a "DUMMY" product

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UTILITY_SALES - Message Class for Sales in the Utilities Industry

• Message number: 060

• Message text: Cannot reverse product change, as previous product is a "DUMMY" product

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UTILITY_SALES060 - Cannot reverse product change, as previous product is a "DUMMY" product ?

  The SAP error message CRM_UTILITY_SALES060 indicates that there is an issue with reversing a product change in the SAP CRM system. Specifically, it states that the previous product is a "DUMMY" product, which means that the system cannot perform the reversal because the original product does not have valid data or is not properly defined in the system.
  Cause:
  
  Dummy Product: The product you are trying to revert to is classified as a "DUMMY" product. This typically means that it is a placeholder or a product that has not been fully defined in the system.
  Data Integrity Issues: There may be issues with the data integrity of the product master data, leading to the inability to reference the previous product correctly.
  Configuration Issues: The configuration settings in the CRM system may not allow for the reversal of changes if the previous product is not valid.
  
  Solution:
  
  Check Product Master Data: Verify the product master data for the previous product. Ensure that it is correctly defined and not marked as a "DUMMY" product. You can do this by navigating to the product master record in the SAP system and checking its attributes.
  Update or Create Product: If the previous product is indeed a "DUMMY" product, you may need to either update it with the correct information or create a new product that can be referenced.
  Review Change Logs: Check the change logs for the product to understand what changes were made and why the system is treating the previous product as a "DUMMY" product.
  Consult Documentation: Review SAP documentation or notes related to this error message for any specific guidance or patches that may address the issue.
  Contact SAP Support: If the issue persists and you cannot resolve it, consider reaching out to SAP support for assistance. They may provide insights or solutions based on the specific configuration of your system.
  
  Related Information:
  
  SAP Notes: Look for SAP Notes related to CRM product management and error handling. These notes often contain fixes or workarounds for known issues.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders and MM03 for viewing material master data.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to address the error and successfully reverse the product change in your SAP CRM system.