How To Fix CRM_UTILITY_SALES012 - Contract item is allocated to more than one point of delivery

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UTILITY_SALES - Message Class for Sales in the Utilities Industry

• Message number: 012

• Message text: Contract item is allocated to more than one point of delivery

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UTILITY_SALES012 - Contract item is allocated to more than one point of delivery ?

  The SAP error message CRM_UTILITY_SALES012 indicates that a contract item is allocated to more than one point of delivery. This situation typically arises in the context of contract management and sales processes within SAP Customer Relationship Management (CRM) or SAP Sales and Distribution (SD) modules.
  Cause:
  
  Multiple Allocations: The contract item has been assigned to multiple delivery points, which is not allowed in the system. Each contract item should be linked to a single point of delivery to avoid confusion in processing deliveries and billing.
  Data Entry Errors: There may have been an error during data entry or configuration, leading to the same contract item being associated with multiple delivery points.
  System Configuration: The system may not be configured correctly to handle the allocation of contract items to delivery points.
  
  Solution:
  
  
  Review Contract Item Allocations:
  
  Go to the contract in question and check the allocation of the contract items to delivery points.
  Ensure that each contract item is only linked to one delivery point.
  
  
  
  Adjust Allocations:
  
  If you find that a contract item is linked to multiple delivery points, you will need to adjust the allocations. This may involve:
  
  Removing the incorrect allocations.
  Reassigning the contract item to the correct delivery point.
  
  
  
  
  
  Check for Data Consistency:
  
  Run consistency checks in the system to identify any other potential issues with contract items and their allocations.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources for specific guidance on managing contract items and delivery points.
  
  
  
  Contact SAP Support:
  
  If the issue persists or if you are unsure how to proceed, consider reaching out to SAP support or your internal SAP team for assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA02 (Change Sales Order), VA03 (Display Sales Order), or CRM_ORDER (Manage CRM Orders) to navigate through contract and delivery point management.
  Customizing Settings: Check the customizing settings in SPRO related to contract management and delivery processing to ensure they align with your business processes.
  User Exits and BAdIs: If your organization has custom developments, check for any user exits or BAdIs that might affect contract item allocations.
  
  By following these steps, you should be able to resolve the error and ensure that contract items are correctly allocated to their respective delivery points.