How To Fix CRM_UTILITY_SALES010 - Contract item was not generated by a product change

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UTILITY_SALES - Message Class for Sales in the Utilities Industry

• Message number: 010

• Message text: Contract item was not generated by a product change

What causes this issue?

You want carry out the <LS>Reverse Utility Product Change </>action for
the contract item. To do this, the contract items must have been
generated by the <LS>Change Utility Product </>action. However this is
not the case since the contract item does not habe the corresponding
status <LS>Started due to Product Change </>status.

System Response

The <LS>Reverse Utility Product Change</> action is terminated.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UTILITY_SALES010 - Contract item was not generated by a product change ?

  The SAP error message CRM_UTILITY_SALES010 indicates that a contract item was not generated due to a product change. This typically occurs in the context of SAP Customer Relationship Management (CRM) when there are changes made to a product that affect the contract items associated with it.
  Cause:
  
  Product Change: The error usually arises when there is a modification to the product (e.g., changes in pricing, features, or conditions) that does not align with the existing contract items.
  Contract Item Status: The status of the contract item may not allow for changes to be made, or the item may be locked for editing.
  Inconsistent Data: There may be inconsistencies in the data between the contract and the product master data.
  Configuration Issues: There could be issues with the configuration settings in the CRM system that prevent the generation of contract items after a product change.
  
  Solution:
  
  Review Product Changes: Check the changes made to the product and ensure they are compatible with the existing contract items. If necessary, revert the changes or adjust the contract items accordingly.
  Check Contract Item Status: Verify the status of the contract item. If it is in a status that does not allow changes, you may need to change the status or create a new contract item.
  Data Consistency Check: Ensure that the data in the contract and product master data is consistent. This may involve checking for missing or incorrect entries.
  Recreate Contract Item: If the contract item cannot be updated due to the product change, consider recreating the contract item based on the new product specifications.
  Consult Documentation: Refer to SAP documentation or notes related to CRM contract management for specific guidance on handling product changes and contract items.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for assistance, especially if it appears to be a system or configuration issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help in managing contracts and products (e.g., CRMD_ORDER for managing sales orders and contracts).
  SAP Notes: Search for SAP Notes related to CRM_UTILITY_SALES010 for any patches or updates that may address this issue.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the error message CRM_UTILITY_SALES010 effectively.