How To Fix CRM_UTILITY_DIMA107 - Contact partner is not always the same (CRM/backend): &1/&2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UTILITY_DIMA -

• Message number: 107

• Message text: Contact partner is not always the same (CRM/backend): &1/&2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UTILITY_DIMA107 - Contact partner is not always the same (CRM/backend): &1/&2 ?

  The SAP error message CRM_UTILITY_DIMA107 indicates that there is an inconsistency in the contact partner data within the CRM system. Specifically, the message states that the contact partner is not always the same for the specified entities (e.g., business partners, sales orders, etc.). The placeholders &1 and &2 typically represent the identifiers of the entities involved in the inconsistency.
  Cause:
  This error can occur due to several reasons:
  
  Data Inconsistency: The contact partner assigned to a business transaction (like a sales order or service request) does not match the contact partner defined in the related business partner master data.
  Configuration Issues: There may be configuration settings in the CRM system that do not align with the business processes, leading to mismatches in partner determination.
  Custom Development: If there are custom enhancements or developments in the CRM system, they might not be handling partner determination correctly.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Partner Assignment:
  
  Review the partner assignments for the relevant business transaction (e.g., sales order, service request) and ensure that the contact partner is correctly assigned.
  Compare the contact partner in the transaction with the contact partner in the related business partner master data.
  
  
  
  Review Configuration:
  
  Check the partner determination procedure in the CRM configuration. Ensure that the settings for partner roles are correctly defined and that they align with your business processes.
  Verify that the partner determination is set up to allow for the correct assignment of contact partners.
  
  
  
  Data Consistency Check:
  
  Run data consistency checks in the CRM system to identify any discrepancies in partner assignments.
  Use transaction codes like CRMD_ORDER or BP to analyze the business partner data and correct any inconsistencies.
  
  
  
  Custom Code Review:
  
  If there are custom developments, review the code to ensure that it correctly handles partner determination and does not introduce inconsistencies.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to partner determination and the specific error message for additional guidance.
  
  
  
  SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant transaction data.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner), CRMD_ORDER (CRM Order Management), and CRMD_ORDERADM_H (Order Administration).
  SAP Notes: Search for SAP Notes related to CRM partner determination issues, as they may provide specific fixes or recommendations.
  Documentation: Review the SAP Help Portal for detailed information on partner determination and related configuration settings.
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_UTILITY_DIMA107 error message in your SAP system.