How To Fix CRM_UTILITY_BW014 - No reference data (price data) found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UTILITY_BW - Integration IS-U - CRM - BW / Planning

• Message number: 014

• Message text: No reference data (price data) found

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UTILITY_BW014 - No reference data (price data) found ?

  The SAP error message CRM_UTILITY_BW014 indicates that no reference data (specifically price data) was found in the system. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when trying to access or analyze pricing information that is expected to be available but is not.
  Causes:
  
  Missing Data: The most common cause is that the required price data has not been maintained in the system. This could be due to incomplete master data or missing pricing conditions.
  Incorrect Configuration: There may be issues with the configuration of the pricing procedure or the condition records that are supposed to provide the necessary data.
  Data Transfer Issues: If the data is supposed to be transferred from another system (like SAP ERP), there may have been issues during the data transfer process.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to view the price data, leading to this error.
  Selection Criteria: The selection criteria used in the report or transaction may be too restrictive, resulting in no data being found.
  
  Solutions:
  
  Check Master Data: Verify that the necessary master data (like customer master, material master, etc.) is correctly maintained and that the relevant pricing conditions are set up.
  Maintain Pricing Conditions: Ensure that the pricing conditions are created and active in the system. You can do this by navigating to the pricing condition records and checking if the relevant conditions exist.
  Review Configuration: Check the configuration of the pricing procedure in the system to ensure it is set up correctly. This includes verifying the condition types and their access sequences.
  Data Transfer Verification: If the data is expected to come from another system, check the data transfer logs to ensure that the data was transferred successfully.
  Adjust Selection Criteria: If applicable, modify the selection criteria in the report or transaction to broaden the search parameters.
  Authorization Check: Ensure that the user has the necessary authorizations to access the pricing data.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like VK11 (Create Condition), VK12 (Change Condition), or VK13 (Display Condition) to manage pricing conditions.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to pricing in CRM for more detailed information on how pricing is managed and configured.
  
  If the issue persists after checking these areas, it may be beneficial to consult with your SAP support team or a technical consultant who can provide deeper insights into the specific configuration and data setup in your system.