How To Fix CRM_UTILITY_BW002 - The connection to the planning server has not been set up

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UTILITY_BW - Integration IS-U - CRM - BW / Planning

• Message number: 002

• Message text: The connection to the planning server has not been set up

What causes this issue?

You want to determine and update plan data for the quotation. However,
you have not set up a connection to the planning server (SEM-BPS).

System Response

The function cannot be executed.

How to fix this error?

Firstly, set up the connection to the planning server. To do this, you
must <DS:SIMG.CRM_MKTPL_ZIEL>Define target system</> for the system
landscape in Customizing.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UTILITY_BW002 - The connection to the planning server has not been set up ?

  The SAP error message CRM_UTILITY_BW002 indicates that there is an issue with the connection to the planning server in the SAP system. This error typically arises in scenarios where SAP CRM (Customer Relationship Management) is integrated with SAP BW (Business Warehouse) for reporting or planning purposes.
  Cause:
  The error can be caused by several factors, including:
  
  Missing Configuration: The connection to the planning server may not be properly configured in the SAP system.
  Network Issues: There may be network connectivity issues between the SAP CRM system and the SAP BW system.
  Authorization Issues: The user may not have the necessary authorizations to access the planning server.
  System Downtime: The planning server may be down or undergoing maintenance.
  Incorrect RFC Destination: The Remote Function Call (RFC) destination for the planning server may be incorrectly set up or inactive.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Configuration:
  
  Go to transaction RSCUSTV10 in the SAP GUI and verify the settings for the planning server.
  Ensure that the planning server is correctly defined and that the connection parameters are accurate.
  
  
  
  Verify RFC Destination:
  
  Use transaction SM59 to check the RFC destination that connects to the planning server.
  Test the connection to ensure it is working properly. If it fails, check the configuration and network settings.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access the planning server. This may involve checking roles and profiles assigned to the user.
  
  
  
  Network Connectivity:
  
  Verify that there are no network issues preventing communication between the CRM and BW systems. You can use tools like ping or traceroute to check connectivity.
  
  
  
  System Status:
  
  Check if the planning server is up and running. You may need to contact your Basis team to confirm the status of the BW system.
  
  
  
  Review Logs:
  
  Check the system logs (transaction SM21) for any additional error messages or warnings that could provide more context about the issue.
  
  
  
  Consult Documentation:
  
  Refer to SAP Notes or documentation related to the specific version of SAP CRM and BW you are using for any known issues or additional troubleshooting steps.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review the official SAP documentation for both CRM and BW for best practices on setting up and maintaining connections between the two systems.
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_UTILITY_BW002 error message. If the issue persists, consider reaching out to SAP support for further assistance.