How To Fix CRM_URL_GENERATION000 - Portal role is missing

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_URL_GENERATION - Message Texts for CRM BSP URL Generation

• Message number: 000

• Message text: Portal role is missing

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_URL_GENERATION000 - Portal role is missing ?

  The SAP error message "CRM_URL_GENERATION000 Portal role is missing" typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with the configuration of the portal roles required for accessing certain functionalities or applications.
  Cause:
  
  Missing Portal Role: The error indicates that the required portal role for accessing a specific CRM application or functionality is not assigned to the user or is not available in the system.
  Authorization Issues: The user may not have the necessary authorizations to access the CRM functionalities, which can lead to this error.
  Configuration Issues: There may be a misconfiguration in the SAP CRM system or the portal that prevents the correct role from being recognized or assigned.
  
  Solution:
  
  
  Check Portal Roles:
  
  Go to the SAP NetWeaver Portal and check if the required portal role is available.
  If the role is missing, you may need to create it or import it from a transport request if it exists in another system.
  
  
  
  Assign Roles to Users:
  
  Ensure that the user experiencing the error has the necessary portal roles assigned. This can be done through the User Management Engine (UME) in the portal.
  Navigate to the user management section and assign the appropriate roles to the user.
  
  
  
  Review Authorizations:
  
  Check the authorization profiles assigned to the user in the SAP system. Ensure that the user has the necessary authorizations to access the CRM functionalities.
  You can use transaction codes like SU01 (User Maintenance) to review and modify user roles and authorizations.
  
  
  
  Check Configuration:
  
  Review the configuration settings in both the SAP CRM and the portal to ensure that they are correctly set up to recognize and utilize the required roles.
  Ensure that the CRM system is properly integrated with the portal.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to CRM and portal integration for any specific instructions or troubleshooting steps.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking roles and authorizations, consider reaching out to SAP support for further assistance. They may provide specific notes or patches that address the issue.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  User Management: Familiarize yourself with the User Management Engine (UME) in the SAP NetWeaver Portal for managing user roles and authorizations.
  Integration Documentation: Review the integration documentation between SAP CRM and the SAP NetWeaver Portal for best practices and configuration guidelines.
  
  By following these steps, you should be able to resolve the "CRM_URL_GENERATION000 Portal role is missing" error and ensure that users have the necessary access to the CRM functionalities.