How To Fix CRM_UIU_SRQM_COMMON072 - &1 contains invalid status; cannot be linked

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_SRQM_COMMON -

• Message number: 072

• Message text: &1 contains invalid status; cannot be linked

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_SRQM_COMMON072 - &1 contains invalid status; cannot be linked ?

  The SAP error message CRM_UIU_SRQM_COMMON072 indicates that there is an issue with the status of a service request or a related object in the SAP CRM system. The message states that the object (e.g., service request) contains an invalid status, which prevents it from being linked to another object or process.
  Cause:
  
  
  Invalid Status: The status of the service request or object does not match the expected statuses defined in the system. This could be due to:
  
  Manual changes to the status that are not allowed.
  A status that has been deactivated or is not configured correctly in the system.
  A mismatch between the status of the object and the status required for linking.
  
  
  
  Configuration Issues: There may be issues in the configuration of the status management in the CRM system, such as missing or incorrect status transitions.
  
  
  Data Integrity Issues: There could be data integrity issues where the status of the object is not consistent with the business logic defined in the system.
  
  
  Solution:
  
  
  Check Status Configuration:
  
  Review the status configuration in the SAP CRM system. Ensure that the status assigned to the service request is valid and active.
  Check the status profile assigned to the service request type to ensure it includes the necessary statuses.
  
  
  
  Review Object Status:
  
  Verify the current status of the service request or object that is causing the error. You can do this by navigating to the object in the CRM UI or using transaction codes like CRMD_ORDER to check the status.
  
  
  
  Correct Status:
  
  If the status is incorrect, you may need to change it to a valid status that allows linking. This can often be done through the CRM UI or by using the appropriate transaction code.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific details on status management in your version of SAP CRM. This can provide insights into valid statuses and their transitions.
  
  
  
  Check for Customizations:
  
  If your organization has custom developments or enhancements, check if any custom logic is affecting the status handling.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They can provide insights based on the specific configuration and version of your SAP system.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and CRMD_ORDERADM_I for managing service requests and their statuses.
  Status Management: Understanding how status management works in SAP CRM, including status profiles and transitions, can help prevent similar issues in the future.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide patches or additional guidance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.