How To Fix CRM_UIU_SRQM_COMMON069 - Service ticket already locked

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_SRQM_COMMON -

• Message number: 069

• Message text: Service ticket already locked

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_SRQM_COMMON069 - Service ticket already locked ?

  The SAP error message CRM_UIU_SRQM_COMMON069 indicates that a service ticket is already locked, which typically occurs when multiple users or processes attempt to access or modify the same service ticket simultaneously. This locking mechanism is in place to prevent data inconsistencies and ensure that changes are made in a controlled manner.
  Cause:
  
  Concurrent Access: Another user or process is currently editing the service ticket.
  Session Timeout: A previous session may not have released the lock due to a timeout or an unexpected termination.
  System Errors: Issues in the SAP system or database can lead to locks not being released properly.
  Long-running Transactions: If a transaction takes too long to complete, it may hold the lock longer than expected.
  
  Solution:
  
  Wait and Retry: If another user is editing the ticket, wait for them to finish and then try again.
  Check Lock Entries: Use transaction code SM12 to check for lock entries. You can identify the user or process that is holding the lock and take appropriate action.
  Release Locks: If you have the necessary authorizations, you can manually delete the lock entry in SM12. Be cautious with this approach, as it may lead to data inconsistencies if the other user is still working on the ticket.
  Session Management: Ensure that sessions are properly managed and closed to avoid lingering locks.
  System Monitoring: Monitor the system for long-running transactions and optimize them if necessary.
  Consult with Basis Team: If the issue persists, consult with your SAP Basis team to investigate any underlying system issues or to check for any known bugs or patches related to locking mechanisms.
  
  Related Information:
  
  Transaction Codes: 
  
  SM12: To view and manage lock entries.
  SM21: To check system logs for any related errors.
  ST22: To analyze dumps that may provide insight into the issue.
  
  
  Documentation: Refer to SAP Help Portal or SAP Notes for specific guidance on handling locking issues in CRM.
  User Training: Ensure that users are trained on how to properly manage service tickets to minimize locking conflicts.
  
  By following these steps, you should be able to resolve the locking issue associated with the service ticket in SAP CRM.