How To Fix CRM_UIU_SRQM_COMMON068 - Service ticket &1 cannot be locked

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_SRQM_COMMON -

• Message number: 068

• Message text: Service ticket &1 cannot be locked

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_SRQM_COMMON068 - Service ticket &1 cannot be locked ?

  The SAP error message CRM_UIU_SRQM_COMMON068 indicates that a service ticket (or service request) cannot be locked for editing or processing. This typically occurs in the SAP Customer Relationship Management (CRM) module when multiple users attempt to access the same service ticket simultaneously, or when there are issues with the system's locking mechanism.
  Causes:
  
  Concurrent Access: Another user is currently editing the service ticket, which prevents it from being locked for your session.
  System Lock Issues: There may be a problem with the locking mechanism in the SAP system, causing it to not recognize that the ticket is available for editing.
  Database Lock: The database may have a lock on the record due to a previous transaction that has not been completed or released.
  User Authorization: The user may not have the necessary authorizations to lock the service ticket.
  Technical Issues: There could be underlying technical issues with the SAP system or database that are causing the locking mechanism to fail.
  
  Solutions:
  
  Check for Concurrent Users: Verify if another user is currently editing the service ticket. If so, wait until they finish and release the lock.
  Refresh the Session: Sometimes, simply refreshing your session or logging out and back in can resolve temporary locking issues.
  Use Transaction SM12: As a system administrator, you can check for locks using transaction code SM12. This allows you to see which users have locks on the service ticket and, if necessary, release them (be cautious with this approach).
  Check Authorizations: Ensure that the user has the necessary authorizations to lock and edit the service ticket.
  System Restart: If the issue persists, consider restarting the application server or database, if feasible, to clear any lingering locks.
  Contact Support: If none of the above solutions work, it may be necessary to contact your SAP support team or consult SAP Notes for further troubleshooting.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide patches/updates.
  Transaction Codes: Familiarize yourself with transaction codes like SM12 (for lock entries), SM21 (for system logs), and ST22 (for dumps) to diagnose issues.
  User Training: Ensure that users are trained on how to properly handle service tickets to minimize concurrent access issues.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.