How To Fix CRM_UIU_SRQM_COMMON039 - Priority 'Not Assigned' is ignored in the search criteria

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_SRQM_COMMON -

• Message number: 039

• Message text: Priority 'Not Assigned' is ignored in the search criteria

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_SRQM_COMMON039 - Priority 'Not Assigned' is ignored in the search criteria ?

  The SAP error message "CRM_UIU_SRQM_COMMON039 Priority 'Not Assigned' is ignored in the search criteria" typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with service requests or similar objects. This message indicates that a search or filter operation is being performed where the priority field is set to "Not Assigned," which means that the system cannot process this filter as it does not correspond to any valid priority level.
  Cause:
  
  Filter Criteria: The user has set the priority filter in the search criteria to "Not Assigned." This is not a valid option for filtering, as the system expects a specific priority level (e.g., High, Medium, Low).
  Default Settings: The system may have default settings that include "Not Assigned" as a priority, which can lead to confusion when users attempt to filter based on this criterion.
  Data Entry Error: There may be a misunderstanding or error in how priorities are assigned or interpreted within the system.
  
  Solution:
  
  Modify Search Criteria: Change the search criteria to use a valid priority level instead of "Not Assigned." This can typically be done in the search screen where you specify the filters.
  Review Default Settings: Check the default settings for the search criteria in the CRM system. If "Not Assigned" is being set as a default, consider changing it to a valid priority.
  User Training: Ensure that users are trained on how to properly set search criteria and understand the implications of selecting "Not Assigned" for priority.
  System Configuration: If necessary, consult with your SAP administrator or technical team to review the configuration of the CRM system to ensure that priority levels are correctly defined and that "Not Assigned" is not an option for filtering.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes or documentation that may provide additional context or updates regarding this error message.
  User Guides: Refer to user manuals or guides specific to the CRM module being used, as they may provide insights into how to effectively use search functionalities.
  Support Forums: Consider visiting SAP community forums or support channels where similar issues may have been discussed, and solutions shared by other users or SAP experts.
  
  By addressing the filter criteria and ensuring that valid options are selected, you should be able to resolve the error and perform your search successfully.