How To Fix CRM_UIU_SRQM_COMMON038 - Status 'Not Assigned' is ignored in the search criteria

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_SRQM_COMMON -

• Message number: 038

• Message text: Status 'Not Assigned' is ignored in the search criteria

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_SRQM_COMMON038 - Status 'Not Assigned' is ignored in the search criteria ?

  The SAP error message "CRM_UIU_SRQM_COMMON038 Status 'Not Assigned' is ignored in the search criteria" typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when using the search functionality in the Service Request Management (SRM) or Service Request Queue Management (SRQM) areas.
  Cause:
  This error message indicates that the search criteria you are using includes a status filter for "Not Assigned," which is not a valid status for the search operation. In other words, the system is informing you that it cannot process the search request because the status you are trying to filter by does not exist or is not applicable in the context of the search.
  Solution:
  To resolve this issue, you can take the following steps:
  
  
  Review Search Criteria: Check the search criteria you are using. Remove or modify the status filter that includes "Not Assigned." Instead, use valid status options that are applicable to the records you are trying to retrieve.
  
  
  Use Valid Statuses: Familiarize yourself with the valid statuses that can be used in your search. You can usually find this information in the documentation or by consulting with your SAP administrator.
  
  
  Test Search Functionality: After adjusting the search criteria, test the search functionality again to ensure that it returns the expected results without generating the error message.
  
  
  Consult Documentation: If you are unsure about which statuses are valid, refer to the SAP Help documentation or the specific configuration settings for your CRM system.
  
  
  Check Customizations: If your organization has customized the CRM system, check with your technical team to see if there are any custom status definitions that might be relevant.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error message or provide additional context.
  User Training: Ensure that users are trained on how to use the search functionality effectively, including understanding the valid statuses.
  System Configuration: If the issue persists, it may be worth reviewing the system configuration with your SAP Basis or CRM functional team to ensure that everything is set up correctly.
  
  By following these steps, you should be able to resolve the error and improve your search functionality within the SAP CRM system.