How To Fix CRM_UIU_MKTGEN108 - SMS Form is mandatory

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_MKTGEN - Message class CRM Marketing UIU

• Message number: 108

• Message text: SMS Form is mandatory

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_MKTGEN108 - SMS Form is mandatory ?

  The SAP error message CRM_UIU_MKTGEN108 indicates that a "SMS Form is mandatory." This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to execute a marketing activity or campaign that requires an SMS form to be specified but is missing.
  Cause:
  
  Missing SMS Form: The primary cause of this error is that the system expects an SMS form to be defined for the marketing activity, but it has not been provided.
  Configuration Issues: There may be configuration settings in the CRM system that require an SMS form for certain types of marketing campaigns.
  Data Entry Error: The user may have overlooked entering the required SMS form in the relevant fields.
  
  Solution:
  
  
  Define SMS Form:
  
  Navigate to the relevant marketing activity or campaign in the CRM system.
  Check if there is a field for the SMS form and ensure that it is filled out with a valid SMS form.
  If no SMS form exists, you may need to create one in the system.
  
  
  
  Check Configuration:
  
  Review the configuration settings for marketing activities in the CRM system. Ensure that the settings align with your business requirements and that the SMS form is set as mandatory only when necessary.
  If you have access, you can check the configuration in the SAP Customizing Implementation Guide (IMG) under the relevant marketing settings.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for guidance on how to set up and manage SMS forms within your CRM system.
  
  
  
  User Training:
  
  Ensure that users involved in creating marketing activities are trained on the importance of specifying an SMS form and how to do it correctly.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional context.
  Transaction Codes: Familiarize yourself with transaction codes related to marketing activities in SAP CRM, such as CRMD_ORDER for managing marketing campaigns.
  User Roles: Ensure that users have the appropriate roles and authorizations to create and manage SMS forms in the system.
  
  By following these steps, you should be able to resolve the error and ensure that your marketing activities can proceed without issues.