How To Fix CRM_UIU_MKTGEN031 - Lead template '&1' does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_MKTGEN - Message class CRM Marketing UIU

• Message number: 031

• Message text: Lead template '&1' does not exist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_MKTGEN031 - Lead template '&1' does not exist ?

  The SAP error message CRM_UIU_MKTGEN031 indicates that the lead template specified (denoted by &1) does not exist in the system. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to create or manage leads using a specific template that has not been defined or is not available in the system.
  Cause:
  
  Non-Existent Template: The lead template you are trying to use has not been created or has been deleted.
  Incorrect Template Name: There may be a typo or incorrect naming in the template reference.
  Authorization Issues: The user may not have the necessary permissions to access the specified lead template.
  Configuration Issues: The system may not be properly configured to recognize the lead template.
  
  Solution:
  
  
  Check Template Existence:
  
  Go to the lead template management area in SAP CRM and verify if the template with the specified name exists.
  If it does not exist, you may need to create a new lead template.
  
  
  
  Create a New Lead Template:
  
  If the template is missing, you can create a new lead template by navigating to the appropriate transaction (e.g., CRMD_ORDER or CRMUI).
  Ensure that you fill in all required fields and save the template.
  
  
  
  Verify Template Name:
  
  Double-check the name of the lead template you are trying to use. Ensure there are no typos or incorrect characters.
  
  
  
  Check User Authorizations:
  
  Ensure that the user has the necessary authorizations to access and use the lead template. You may need to consult with your SAP security team to verify this.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources for any specific requirements or configurations related to lead templates in your version of SAP CRM.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, or CRMUI for managing leads and templates.
  SAP Notes: Search for SAP Notes related to CRM lead templates for any patches or updates that may address this issue.
  User Manuals: Refer to user manuals or training materials specific to your organization's SAP CRM implementation for guidance on lead management.
  
  By following these steps, you should be able to resolve the error and successfully work with lead templates in SAP CRM.