How To Fix CRM_UIU_MKTGEN023 - Application does not support 'no display mode' runtime setting

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_MKTGEN - Message class CRM Marketing UIU

• Message number: 023

• Message text: Application does not support 'no display mode' runtime setting

What causes this issue?

The UI framework is not set up to use display mode, but display mode is
essential for using applications using marketing project objects.

System Response

The application does not behave as expected.

How to fix this error?

Inform the system administrator to set up the correct runtime framework
profile.

Procedure for System Administrators

Activate the display mode checkbox in the runtime profile.
You can maintain the runtime framework profiles in Customizing for
<LS>Customer Relationship Management</> under <LS>UI Framework </>->
<LS>UI Framework Definition</> -> <LS>Maintain Runtime Framework Profile
</>.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_MKTGEN023 - Application does not support 'no display mode' runtime setting ?

  The SAP error message CRM_UIU_MKTGEN023 indicates that the application you are trying to access does not support the 'no display mode' runtime setting. This error typically occurs in the context of SAP CRM (Customer Relationship Management) applications, particularly when using the Web UI (User Interface).
  Cause:
  The error is caused by the application being invoked in a mode that it does not support. The 'no display mode' is a runtime setting that is often used for background processing or when the application is expected to run without a user interface. However, certain applications, especially those designed for user interaction, require a display mode to function correctly.
  Solution:
  To resolve this error, you can try the following steps:
  
  
  Check the Application Configuration:
  
  Ensure that the application you are trying to access is configured to run in a display mode. This may involve checking the settings in the SAP CRM configuration or customizing the application to support display mode.
  
  
  
  Modify the Runtime Settings:
  
  If you have control over the runtime settings, change the setting from 'no display mode' to a mode that supports user interaction. This can usually be done in the application configuration or by modifying the URL parameters used to access the application.
  
  
  
  Review User Roles and Authorizations:
  
  Ensure that the user has the necessary roles and authorizations to access the application in the required mode. Sometimes, restrictions in user roles can lead to unexpected behavior.
  
  
  
  Consult SAP Notes and Documentation:
  
  Check for any relevant SAP Notes or documentation that may provide additional insights or patches related to this error. SAP frequently updates its knowledge base with solutions for known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. They can provide more specific guidance based on your system configuration and the context of the error.
  
  
  
  Related Information:
  
  SAP CRM Web UI: The Web UI is a framework for building user interfaces in SAP CRM. Understanding how it handles different modes can help in troubleshooting.
  Runtime Settings: Familiarize yourself with the different runtime settings available in SAP applications, as they can significantly affect how applications behave.
  SAP Community: Engaging with the SAP Community can provide insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to address the CRM_UIU_MKTGEN023 error and ensure that your SAP application runs smoothly in the appropriate display mode.