How To Fix CRM_UIU_MKTGEN003 - Error in synchronization with BW system; resume failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_MKTGEN - Message class CRM Marketing UIU

• Message number: 003

• Message text: Error in synchronization with BW system; resume failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_MKTGEN003 - Error in synchronization with BW system; resume failed ?

  The SAP error message CRM_UIU_MKTGEN003 indicates that there is an issue with the synchronization between the CRM (Customer Relationship Management) system and the BW (Business Warehouse) system. This error typically occurs during data transfer processes, such as when trying to synchronize marketing data or other related information.
  Causes:
  
  Network Issues: Temporary network problems can disrupt the connection between the CRM and BW systems.
  Configuration Errors: Incorrect settings in the CRM or BW system configuration can lead to synchronization failures.
  Data Inconsistencies: If there are inconsistencies or errors in the data being transferred, it can cause the synchronization to fail.
  Authorization Issues: Lack of proper authorizations for the user or system trying to perform the synchronization can lead to this error.
  System Performance: High load on either the CRM or BW system can cause timeouts or failures in the synchronization process.
  Transport Issues: Problems with the transport layer or issues with the data being transported can also lead to synchronization errors.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there are no network issues between the CRM and BW systems. Test the connection and resolve any network-related problems.
  Review Configuration Settings: Verify the configuration settings in both the CRM and BW systems. Ensure that they are correctly set up for synchronization.
  Data Validation: Check the data being synchronized for any inconsistencies or errors. Clean up any problematic data entries.
  User Authorizations: Ensure that the user or system performing the synchronization has the necessary authorizations to access both systems.
  Monitor System Performance: Check the performance of both systems. If either system is under heavy load, consider scheduling the synchronization during off-peak hours.
  Check Logs: Review the application logs in both the CRM and BW systems for any additional error messages or warnings that could provide more context about the failure.
  Retry Synchronization: After addressing any identified issues, attempt to resume or restart the synchronization process.
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to this error message for any specific patches or updates that may address known issues.
  Transaction Codes: Use transaction codes like SM21 (System Log), SLG1 (Application Log), or ST22 (Dump Analysis) to gather more information about the error.
  Documentation: Refer to SAP documentation for CRM and BW integration for best practices and troubleshooting steps.
  Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with detailed logs and error messages.
  
  By following these steps, you should be able to identify and resolve the synchronization issue between your CRM and BW systems.