How To Fix CRM_UIU_MKTGEN002 - Error in synchronization with BW system; cannot display planning data

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_MKTGEN - Message class CRM Marketing UIU

• Message number: 002

• Message text: Error in synchronization with BW system; cannot display planning data

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_MKTGEN002 - Error in synchronization with BW system; cannot display planning data ?

  The SAP error message CRM_UIU_MKTGEN002 indicates that there is an issue with the synchronization between the CRM (Customer Relationship Management) system and the BW (Business Warehouse) system, which prevents the display of planning data. This error can arise due to various reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Connectivity Issues: There may be network or connectivity problems between the CRM and BW systems.
  Authorization Problems: The user may not have the necessary authorizations to access the BW data.
  Data Transfer Issues: There could be issues with the data transfer process, such as missing or incomplete data.
  Configuration Errors: Incorrect configuration settings in either the CRM or BW system can lead to synchronization problems.
  System Performance: High load or performance issues in either system can cause timeouts or failures in data retrieval.
  Version Compatibility: Incompatibility between the versions of the CRM and BW systems can lead to synchronization issues.
  
  Solutions:
  
  Check Connectivity: Ensure that the network connection between the CRM and BW systems is stable and functioning properly. You can test the connection using transaction codes like SM59 (RFC destinations).
  Review Authorizations: Verify that the user has the necessary authorizations to access the BW data. Check roles and profiles assigned to the user.
  Monitor Data Transfer: Use transaction codes like RSA1 in BW to monitor data transfer processes and check for any errors or warnings in the data loading process.
  Configuration Review: Review the configuration settings in both the CRM and BW systems to ensure they are correctly set up for data synchronization.
  Performance Monitoring: Check system performance metrics to identify any bottlenecks or issues that may be affecting data retrieval.
  Check Logs: Review system logs for any error messages or warnings that could provide more context about the issue. Use transaction codes like SLG1 for application logs.
  Update Systems: Ensure that both systems are updated to compatible versions and that any necessary patches or updates have been applied.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Refer to the official SAP documentation for both CRM and BW systems for guidance on configuration and troubleshooting.
  Community Forums: Engage with the SAP Community or other forums where users may have encountered similar issues and can share their solutions.
  
  If the issue persists after trying the above solutions, it may be necessary to involve your SAP Basis team or SAP support for further investigation and resolution.