How To Fix CRM_UIU_IC_BTXA001 - Selected organization was not found; make a new selection

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_IC_BTXA - Business transaction assignment

• Message number: 001

• Message text: Selected organization was not found; make a new selection

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_IC_BTXA001 - Selected organization was not found; make a new selection ?

  The SAP error message CRM_UIU_IC_BTXA001 indicates that the selected organization in the CRM system could not be found. This error typically occurs in the context of the SAP CRM (Customer Relationship Management) application, particularly when working with the Interaction Center (IC) or when trying to access certain organizational data.
  Causes:
  
  Incorrect Organization Selection: The organization you are trying to select may not exist in the system or may have been deleted.
  Authorization Issues: The user may not have the necessary authorizations to view or access the selected organization.
  Data Inconsistency: There may be inconsistencies in the organizational data, such as missing entries in the relevant tables.
  Configuration Issues: The organizational structure may not be properly configured in the system, leading to the inability to find the selected organization.
  Transport Issues: If the organization was recently transported from another system, there may be issues with the transport that need to be resolved.
  
  Solutions:
  
  Verify Organization: Check if the organization you are trying to select actually exists in the system. You can do this by navigating to the relevant organizational management transaction (e.g., PPOME) and searching for the organization.
  Check Authorizations: Ensure that the user has the necessary authorizations to access the organization. This can be done by reviewing the user's roles and authorizations in the system.
  Data Consistency Check: Run consistency checks on the organizational data to identify any missing or inconsistent entries. This may involve checking relevant tables in the database.
  Configuration Review: Review the configuration settings for the organizational structure in the SAP CRM system to ensure everything is set up correctly.
  Transport Review: If the organization was recently transported, check the transport logs for any errors or issues that may have occurred during the transport process.
  Recreate Organization: If the organization is missing and cannot be found, you may need to recreate it in the system.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PPOME (for Organizational Management) and CRMD_ORDER (for CRM Order Management).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search the SAP Support Portal for specific notes that may address this issue.
  Documentation: Review the SAP documentation related to organizational management and the Interaction Center for additional insights and troubleshooting steps.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis or CRM support team for further assistance.