How To Fix CRM_UIU_IC_BTXA000 - Selected employee was not found; make a new selection

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_IC_BTXA - Business transaction assignment

• Message number: 000

• Message text: Selected employee was not found; make a new selection

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_IC_BTXA000 - Selected employee was not found; make a new selection ?

  The SAP error message "CRM_UIU_IC_BTXA000 Selected employee was not found; make a new selection" typically occurs in the SAP Customer Relationship Management (CRM) module, particularly when dealing with employee data in the Interaction Center (IC). This error indicates that the system could not find the employee record that you are trying to access or work with.
  Causes:
  
  Employee Record Deletion: The employee record you are trying to access may have been deleted or is no longer active in the system.
  Incorrect Employee ID: The employee ID you are using may be incorrect or mistyped.
  Authorization Issues: The user may not have the necessary authorizations to view the employee record.
  Data Synchronization Issues: If the system is integrated with other systems (like HR), there may be synchronization issues leading to missing or outdated employee data.
  Configuration Issues: There may be configuration issues in the CRM system that prevent the employee data from being accessed correctly.
  
  Solutions:
  
  Verify Employee ID: Double-check the employee ID you are using to ensure it is correct.
  Check Employee Status: Look up the employee in the HR module to confirm that the record exists and is active.
  Review Authorizations: Ensure that the user has the necessary authorizations to access employee data. This may involve checking roles and permissions in the system.
  Data Synchronization: If the system is integrated with other systems, check for any synchronization issues. You may need to run a data synchronization job or consult with your IT team.
  Consult with IT Support: If the issue persists, it may be necessary to consult with your SAP support team or IT department to investigate further, especially if there are configuration issues.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like PA20 (Display HR Master Data) or PA30 (Maintain HR Master Data) to check the employee's details directly in the HR module.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the SAP CRM documentation for any specific configurations related to employee data management in the Interaction Center.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.