How To Fix CRM_UIU_CT_IB_UI004 - Access denied by Access Control Engine

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_CT_IB_UI - UI Messages of Alert / Workflow Inbox

• Message number: 004

• Message text: Access denied by Access Control Engine

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_CT_IB_UI004 - Access denied by Access Control Engine ?

  The SAP error message "CRM_UIU_CT_IB_UI004 Access denied by Access Control Engine" typically indicates that a user is trying to access a specific function or transaction in the SAP CRM system but does not have the necessary authorizations to do so. This is enforced by the Access Control Engine (ACE), which is responsible for managing user permissions and access rights.
  Cause:
  
  Insufficient Authorizations: The user does not have the required roles or authorizations assigned to their user profile to access the requested functionality.
  Role Configuration Issues: The roles assigned to the user may not include the necessary authorizations for the specific transaction or data object.
  Access Control Settings: The Access Control Engine may have specific rules or settings that restrict access based on user roles or organizational units.
  User Status: The user account may be locked or inactive, preventing access to the system.
  
  Solution:
  
  
  Check User Authorizations:
  
  Use transaction code SU01 to check the user’s profile and the roles assigned to them.
  Verify that the user has the necessary roles that include the required authorizations for the transaction or function they are trying to access.
  
  
  
  Role Assignment:
  
  If the user lacks the necessary roles, work with your SAP security team to assign the appropriate roles that include the required authorizations.
  Ensure that the roles are properly configured to include the necessary authorization objects.
  
  
  
  Review Access Control Settings:
  
  Check the Access Control Engine settings to see if there are any specific rules that might be denying access to the user.
  Adjust the rules if necessary to allow access based on the user’s role or organizational unit.
  
  
  
  User Status Check:
  
  Ensure that the user account is active and not locked. If it is locked, unlock the account using transaction code SU01.
  
  
  
  Testing:
  
  After making changes, have the user log out and log back in to see if the issue is resolved.
  Test the access to the specific function or transaction to confirm that the authorization issue has been addressed.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU01: User Maintenance
  PFCG: Role Maintenance
  SU53: Display Authorization Check (to analyze authorization failures)
  
  
  
  Authorization Objects: Familiarize yourself with the relevant authorization objects that may be required for the specific transaction or function.
  
  
  Documentation: Refer to SAP documentation or your organization’s internal guidelines for managing user roles and authorizations.
  
  
  Support: If the issue persists after checking the above points, consider reaching out to your SAP Basis or Security team for further assistance, or consult SAP support for more detailed troubleshooting.
  
  
  By following these steps, you should be able to identify and resolve the access denial issue related to the CRM_UIU_CT_IB_UI004 error message.