How To Fix CRM_UIU_CT_IB_UI001 - Resource is neither service provider nor employee; display not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_CT_IB_UI - UI Messages of Alert / Workflow Inbox

• Message number: 001

• Message text: Resource is neither service provider nor employee; display not possible

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_CT_IB_UI001 - Resource is neither service provider nor employee; display not possible ?

  The SAP error message "CRM_UIU_CT_IB_UI001 Resource is neither service provider nor employee; display not possible" typically occurs in the SAP Customer Relationship Management (CRM) system when trying to access or display a resource (such as a user or employee) that is not recognized as a valid service provider or employee in the system. This can happen for various reasons, including configuration issues, missing data, or incorrect user roles.
  Causes:
  
  Missing or Incorrect Data: The resource you are trying to access may not be set up correctly in the system. This could mean that the employee or service provider record is missing or incomplete.
  Role Assignment: The user may not have the necessary roles or authorizations assigned to access the resource.
  Data Synchronization Issues: If the system is integrated with other systems (like HR or other modules), there may be synchronization issues leading to missing or outdated data.
  Configuration Issues: The configuration settings for service providers or employees may not be set up correctly in the CRM system.
  
  Solutions:
  
  Check Resource Data: Verify that the resource (employee or service provider) exists in the system. You can do this by navigating to the relevant transaction (e.g., transaction code PPOME for organizational management) and checking if the resource is correctly defined.
  Role and Authorization Check: Ensure that the user trying to access the resource has the appropriate roles and authorizations. This can be checked in the user profile or by consulting with your SAP security team.
  Data Maintenance: If the resource is missing or incomplete, you may need to create or update the employee or service provider record. This can typically be done through transaction codes like PA30 (Maintain HR Master Data) or BP (Business Partner).
  Integration Check: If your CRM system is integrated with other systems, ensure that data synchronization is functioning correctly. You may need to check the middleware or integration settings.
  Consult Documentation: Review SAP documentation or notes related to this error message for any specific guidance or patches that may be applicable.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner), PA30 (Maintain HR Master Data), and PPOME (Display Organizational Structure).
  SAP Notes: Check the SAP Support Portal for any notes related to this error message, as there may be specific fixes or updates available.
  User Roles: Understand the role-based access control in SAP and ensure that users have the necessary permissions to view the resources they need.
  
  If the issue persists after checking these areas, it may be beneficial to consult with your SAP support team or a technical consultant who can provide deeper insights into the system configuration and data integrity.