How To Fix CRM_UIU_CT_IB_GENIL102 - Personalization could not be read

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_CT_IB_GENIL - Messages UIU Cross Topcs Inbox GenIl

• Message number: 102

• Message text: Personalization could not be read

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_CT_IB_GENIL102 - Personalization could not be read ?

  The SAP error message "CRM_UIU_CT_IB_GENIL102: Personalization could not be read" typically occurs in the context of SAP CRM (Customer Relationship Management) applications, particularly when there are issues related to user personalization settings. Here’s a breakdown of the potential causes, solutions, and related information for this error:
  Causes:
  
  Missing Personalization Data: The user may not have any personalization data saved, or the data may have been deleted or corrupted.
  Authorization Issues: The user may not have the necessary authorizations to access the personalization settings.
  Technical Issues: There could be underlying technical issues with the CRM system, such as problems with the database or application server.
  User Profile Issues: The user profile may be incorrectly configured or may not be properly linked to the personalization settings.
  System Upgrade or Changes: Recent upgrades or changes to the system may have affected the personalization settings.
  
  Solutions:
  
  
  Check Personalization Settings:
  
  Navigate to the personalization settings in the CRM UI and ensure that the settings are correctly configured.
  If necessary, reset the personalization settings to default and reconfigure them.
  
  
  
  Verify Authorizations:
  
  Check the user’s authorization roles to ensure they have the necessary permissions to access and modify personalization settings.
  Consult with your SAP security team if you suspect authorization issues.
  
  
  
  Clear Cache:
  
  Clear the browser cache or the SAP GUI cache, as cached data may sometimes cause issues with loading personalization settings.
  
  
  
  Check User Profile:
  
  Ensure that the user profile is correctly set up and linked to the appropriate personalization settings.
  If needed, create a new user profile and test if the issue persists.
  
  
  
  Review System Logs:
  
  Check the system logs (transaction SLG1) for any related error messages that could provide more context about the issue.
  Look for any database or application server errors that may be affecting the personalization functionality.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error and the steps you have already taken.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide patches and updates.
  Documentation: Review the official SAP documentation for CRM personalization to understand how it works and any prerequisites or configurations that may be necessary.
  Community Forums: Check SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to diagnose and potentially resolve the "CRM_UIU_CT_IB_GENIL102: Personalization could not be read" error in your SAP CRM system.