How To Fix CRM_UIU_CT_IB_GENIL015 - Work item successfully reset and released to all agents again

CRM_UIU_CT_IB_GENIL015 - Overview

• Message type: E = Error

• Message class: CRM_UIU_CT_IB_GENIL - Messages UIU Cross Topcs Inbox GenIl

• Message number: 015

• Message text: Work item successfully reset and released to all agents again

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_CT_IB_GENIL015 - Work item successfully reset and released to all agents again ?

  The SAP error message "CRM_UIU_CT_IB_GENIL015: Work item successfully reset and released to all agents again" typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with the processing of work items in the system. This message indicates that a work item has been reset and is now available for reassignment to agents.
  
  Cause:
  
  Work Item Processing Issues: The work item may have encountered an error during processing, leading to its reset.
  Agent Availability: The work item may have been assigned to an agent who is no longer available or has been removed from the assignment list.
  System Configuration: There may be configuration issues in the workflow or business process that lead to the work item being reset.
  User Locking: The user who was processing the work item may have been locked or logged out, causing the system to reset the work item.
  
  
  Solution:
  
  Check Work Item Status: Review the status of