How To Fix CRM_UIU_CT022 - Cannot navigate; check navigation customizing of inbox for object &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_CT - Cross Topics / Generic Services

• Message number: 022

• Message text: Cannot navigate; check navigation customizing of inbox for object &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_CT022 - Cannot navigate; check navigation customizing of inbox for object &1 ?

  The SAP error message "CRM_UIU_CT022 Cannot navigate; check navigation customizing of inbox for object &1" typically occurs in the SAP Customer Relationship Management (CRM) system when there is an issue with the navigation settings for a specific object in the inbox. This error indicates that the system is unable to navigate to the details of the specified object due to a configuration issue.
  Cause:
  
  Navigation Customizing Issue: The navigation settings for the specific object (indicated by &1) in the inbox are not properly configured. This could be due to missing or incorrect entries in the navigation customizing settings.
  Authorization Issues: The user may not have the necessary authorizations to access the object or navigate to its details.
  Object Type Not Defined: The object type may not be defined in the navigation customizing settings, leading to the inability to navigate.
  Technical Issues: There could be underlying technical issues, such as missing components or incorrect system settings.
  
  Solution:
  
  
  Check Navigation Customizing:
  
  Go to the transaction code CRMC_UI_NAV or navigate through the SAP Easy Access menu to the relevant customizing settings for the CRM inbox.
  Verify that the navigation settings for the specific object type (indicated by &1) are correctly defined.
  Ensure that the object type is included in the navigation customizing and that the necessary actions are assigned.
  
  
  
  Review Authorizations:
  
  Check the user’s authorizations to ensure they have the necessary permissions to access the object and perform navigation.
  Use transaction code SU53 to analyze authorization issues after the error occurs.
  
  
  
  Check Object Type Definition:
  
  Ensure that the object type is correctly defined in the system. You may need to consult with your SAP Basis or technical team to verify this.
  
  
  
  Consult SAP Notes:
  
  Check for any relevant SAP Notes that may address this specific error message. Sometimes, SAP releases notes that provide fixes or workarounds for known issues.
  
  
  
  System Logs:
  
  Review system logs (transaction code SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  CRMC_UI_NAV - Navigation customizing for CRM UI.
  SU53 - Authorization check.
  SLG1 - Application log.
  
  
  
  Documentation: Refer to the SAP Help Portal for documentation related to CRM navigation and customizing.
  
  
  Community Forums: Check SAP Community forums for discussions related to this error, as other users may have encountered and resolved similar issues.
  
  
  By following these steps, you should be able to identify and resolve the cause of the error message CRM_UIU_CT022.