How To Fix CRM_UIU_4S023 - Multiple cases are assigned; navigate using assignment block 'Cases'

CRM_UIU_4S023 - Overview

• Message type: E = Error

• Message class: CRM_UIU_4S - Messages for Social Service UIU

• Message number: 023

• Message text: Multiple cases are assigned; navigate using assignment block 'Cases'

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_4S023 - Multiple cases are assigned; navigate using assignment block 'Cases' ?

  The SAP error message CRM_UIU_4S023 indicates that multiple cases are assigned to a particular object or entity in the SAP Customer Relationship Management (CRM) system. This situation typically arises when a user attempts to access a specific case or record, but there are multiple cases associated with that record, leading to ambiguity in which case to display.
  
  Cause:
  
  Multiple Assignments: The primary cause of this error is that the system has identified multiple cases linked to the same object (e.g., a customer, a service request, etc.).
  Data Configuration: There may be a configuration issue or data inconsistency in how cases are assigned or linked to the object.
  User Navigation: The user may not be navigating through the correct assignment blocks or views that allow for the selection of a specific case.
  
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Navigate to the Assignment Block:
  
  Go to the relevant object (e.g., customer, service request) in the SAP