How To Fix CRM_UIU_4S016 - There are no eligibility results between &1 and &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_4S - Messages for Social Service UIU

• Message number: 016

• Message text: There are no eligibility results between &1 and &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_4S016 - There are no eligibility results between &1 and &2 ?

  The SAP error message CRM_UIU_4S016, which states "There are no eligibility results between &1 and &2," typically occurs in the context of SAP CRM (Customer Relationship Management) when a user is trying to access or process eligibility results for a specific range of data, such as dates or other criteria, and the system cannot find any matching results.
  Cause:
  
  
  No Data Available: The most common cause is that there are no eligibility results available for the specified range (between &1 and &2). This could be due to:
  
  No records meeting the criteria in the database.
  Incorrect date range or criteria specified by the user.
  
  
  
  Configuration Issues: There may be issues with the configuration of the eligibility criteria or the underlying data model that prevents results from being generated.
  
  
  Data Synchronization: If the data is supposed to be synchronized from another system or module, there may be delays or failures in that process.
  
  
  Authorization Issues: The user may not have the necessary authorizations to view the eligibility results.
  
  
  Solution:
  
  
  Check the Criteria: Verify the criteria you are using to fetch eligibility results. Ensure that the date range or other parameters are correct and that there should be data available for that range.
  
  
  Data Verification: Check the underlying data in the database to confirm that there are indeed records that should match the criteria. You can do this by running a query or using transaction codes to view the relevant data.
  
  
  Configuration Review: Review the configuration settings related to eligibility determination in SAP CRM. Ensure that all necessary settings are correctly configured.
  
  
  Data Synchronization: If the data is expected to come from another system, check the synchronization process to ensure that it has completed successfully and that the data is up to date.
  
  
  Authorization Check: Ensure that the user has the necessary permissions to access the eligibility results. This may involve checking user roles and authorizations in the SAP system.
  
  
  Consult Documentation: Refer to SAP documentation or support notes related to this error message for any specific guidance or known issues.
  
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to check the order data and eligibility results.
  SAP Notes: Check SAP Notes for any updates or patches related to this error message.
  Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.