How To Fix CRM_UIU_4S002 - Case &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UIU_4S - Messages for Social Service UIU

• Message number: 002

• Message text: Case &1 does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UIU_4S002 - Case &1 does not exist ?

  The SAP error message CRM_UIU_4S002 with the description "Case &1 does not exist" typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to access a case that the system cannot find. This can happen for several reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Incorrect Case Number: The case number entered may be incorrect or mistyped.
  Case Deletion: The case may have been deleted or archived, making it unavailable in the current context.
  Authorization Issues: The user may not have the necessary permissions to view the case.
  Data Synchronization Issues: If the system is integrated with other systems, there may be synchronization issues leading to the case not being available.
  Incorrect Filters: The filters applied in the search criteria may be too restrictive, causing the case not to appear in the results.
  
  Solutions:
  
  Verify Case Number: Double-check the case number for accuracy. Ensure that there are no typographical errors.
  Check Case Status: If you suspect the case may have been deleted or archived, check with your system administrator or the relevant team to confirm its status.
  Review Authorizations: Ensure that you have the necessary authorizations to access the case. If not, contact your system administrator to request the appropriate permissions.
  Adjust Search Filters: Review and adjust any filters or search criteria you are using to ensure they are not overly restrictive.
  Check System Integration: If your SAP CRM is integrated with other systems, verify that data synchronization is functioning correctly. You may need to consult with your IT team or system integrator.
  Use Alternative Search Methods: If the case number is not working, try searching for the case using other criteria, such as customer name, date, or other relevant details.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that can help you manage cases, such as CRMD_ORDER for accessing the order management screen.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search the SAP Support Portal for specific notes that may address this issue.
  Documentation: Review the SAP Help Portal for documentation related to case management in SAP CRM, which may provide additional insights into managing cases and troubleshooting errors.
  
  If the issue persists after trying the above solutions, it may be beneficial to escalate the matter to your SAP support team for further investigation.