How To Fix CRM_UBB_PRICING004 - Document cannot be saved due to an error in pricing

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UBB_PRICING - Messages for UBB Pricing

• Message number: 004

• Message text: Document cannot be saved due to an error in pricing

What causes this issue?

A technical error occurred during pricing.

System Response

For data consistency reasons, this document cannot be saved.

How to fix this error?

Restart the transaction and make your entries again. If the error occurs
again, contact your system administrator.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

This error message is issued when a technical error occurs in the VMC
(Virtual Machine Container) or IPC during pricing. To avoid having
inconsistencies in the document, the document cannot be saved once this
error has occurred. Check whether the VMC is active on the application
server instance in use. If the VMC is active, check the VMC logs for
errors.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UBB_PRICING004 - Document cannot be saved due to an error in pricing ?

  The SAP error message CRM_UBB_PRICING004 indicates that a document cannot be saved due to an error in the pricing procedure. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with the pricing conditions or calculations associated with a sales document, quotation, or order.
  Causes:
  
  Missing Pricing Conditions: The pricing procedure may not have all the necessary conditions defined, leading to incomplete pricing information.
  Incorrect Condition Records: There may be incorrect or missing condition records in the pricing master data.
  Pricing Procedure Configuration: The pricing procedure may not be correctly configured in the system, leading to issues during pricing determination.
  Currency Issues: There may be discrepancies in currency settings, such as missing exchange rates or incorrect currency conversion settings.
  User Exits or BAdIs: Custom logic implemented through user exits or Business Add-Ins (BAdIs) may be causing the pricing calculation to fail.
  Inconsistent Data: There may be inconsistencies in the data being processed, such as invalid material numbers or customer data.
  
  Solutions:
  
  Check Pricing Conditions: Review the pricing conditions in the pricing procedure to ensure that all necessary conditions are defined and active.
  Review Condition Records: Use transaction codes like VK13 to check the condition records for the relevant pricing conditions and ensure they are correctly maintained.
  Verify Pricing Procedure: Check the configuration of the pricing procedure in the customizing settings (transaction code SPRO) to ensure it is set up correctly.
  Check Currency Settings: Ensure that the currency settings are correct and that exchange rates are maintained in the system.
  Debug Custom Logic: If there are custom user exits or BAdIs involved in pricing, debug the logic to identify any issues that may be causing the error.
  Analyze Error Logs: Use transaction SLG1 to check the application logs for any detailed error messages that can provide more context on the issue.
  Test with Different Data: Try creating a document with different data to see if the issue persists, which can help isolate the problem.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VK11 (Create Condition), VK12 (Change Condition), VK13 (Display Condition), and SPRO (Customizing).
  SAP Notes: Check for any relevant SAP Notes that may address known issues related to pricing errors in CRM.
  Documentation: Review SAP documentation on pricing procedures and condition techniques for a deeper understanding of how pricing is determined in CRM.
  
  If the issue persists after following these steps, it may be necessary to involve your SAP support team or consult with an SAP expert for further investigation.