How To Fix CRM_UBB_CHANGE028 - Product type for product is not service

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_UBB_CHANGE - Messages for UBB Change Processes

• Message number: 028

• Message text: Product type for product is not service

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_UBB_CHANGE028 - Product type for product is not service ?

  The SAP error message CRM_UBB_CHANGE028 indicates that there is an issue with the product type being used in a transaction or process within the SAP Customer Relationship Management (CRM) system. Specifically, the error states that the product type for the product is not classified as a service, which is likely causing the operation to fail.
  Cause:
  
  Incorrect Product Type: The product you are trying to use in a service-related transaction is not defined as a service product in the system. This could be due to incorrect configuration or data entry.
  Product Master Data: The product master data may not be set up correctly, and the product type may not be aligned with the intended use (e.g., it might be set as a material instead of a service).
  Transaction Context: The transaction you are trying to perform may specifically require a service product, and the selected product does not meet this requirement.
  
  Solution:
  
  
  Check Product Master Data:
  
  Go to the product master data in SAP and verify the product type assigned to the product in question.
  Ensure that the product is classified as a service if it is intended to be used in a service context.
  
  
  
  Change Product Type:
  
  If the product is incorrectly classified, you may need to change the product type to a service type. This can usually be done in the product master data maintenance transaction (e.g., using transaction code CMM1 for creating or CMM2 for changing product master data).
  
  
  
  Review Configuration:
  
  Check the configuration settings in the SAP system to ensure that the product types are correctly defined and that the necessary settings for service products are in place.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources related to product types and service management to ensure compliance with best practices.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert who can provide further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CMM1, CMM2, and CRMD_ORDER for managing product and service data.
  SAP Notes: Check for any SAP Notes related to this error message for additional insights or patches that may address the issue.
  User Roles and Authorizations: Ensure that you have the necessary authorizations to make changes to product master data.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.