How To Fix CRM_TSRV_ORDER_PROC099 - Program error; contact support

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_TSRV_ORDER_PROC - Technical Service: Order Processes

• Message number: 099

• Message text: Program error; contact support

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_TSRV_ORDER_PROC099 - Program error; contact support ?

  The SAP error message "CRM_TSRV_ORDER_PROC099 Program error; contact support" typically indicates that there is an issue within the CRM (Customer Relationship Management) system, specifically related to the processing of service orders. This error can arise due to various reasons, including configuration issues, data inconsistencies, or bugs in the program.
  Possible Causes:
  
  Data Inconsistencies: There may be missing or incorrect data in the service order or related objects.
  Configuration Issues: Incorrect settings in the CRM configuration can lead to processing errors.
  Custom Code: If there are custom enhancements or modifications in the CRM system, they might be causing the error.
  System Bugs: There could be a bug in the SAP software that is causing the program to fail.
  Authorization Issues: Lack of proper authorizations for the user trying to process the order.
  
  Solutions:
  
  Check Data Integrity: Review the service order and related data for any inconsistencies or missing information. Ensure that all required fields are filled out correctly.
  Review Configuration: Verify the configuration settings in the CRM system to ensure they are set up correctly for service order processing.
  Debugging: If you have access to the development environment, you can debug the program to identify the exact point of failure. This may require the assistance of a developer.
  Check for Notes and Patches: Look for SAP Notes or patches related to this error message. SAP frequently releases updates to fix known issues.
  Contact SAP Support: If the issue persists and you cannot identify the cause, it is advisable to contact SAP support. Provide them with detailed information about the error, including the transaction code, steps to reproduce the error, and any relevant logs or screenshots.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in CRM that may be related to service order processing (e.g., CRMD_ORDER).
  SAP Notes: Search the SAP Support Portal for any notes related to "CRM_TSRV_ORDER_PROC099" to see if there are known issues or fixes.
  User Authorizations: Ensure that the user has the necessary authorizations to perform the actions related to service orders.
  
  Conclusion:
  Resolving the "CRM_TSRV_ORDER_PROC099 Program error" requires a systematic approach to identify the root cause. Start by checking data and configuration, and if necessary, escalate the issue to SAP support for further assistance.