How To Fix CRM_TSRV003 - Document contains no items

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_TSRV - Messages in Technical Service

• Message number: 003

• Message text: Document contains no items

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_TSRV003 - Document contains no items ?

  The SAP error message CRM_TSRV003: Document contains no items typically occurs in the SAP Customer Relationship Management (CRM) module when you are trying to process a transaction or document that does not have any line items associated with it. This can happen in various scenarios, such as when creating or processing sales orders, service orders, or other documents.
  Causes:
  
  No Line Items Added: The most common cause is that the document was created without any line items. This can happen if the user did not enter any products or services when creating the document.
  Data Transfer Issues: If the document was created through a data transfer process (like an interface or batch job), there may have been an issue that prevented line items from being included.
  Document Deletion: The line items may have been deleted after the document was created, either intentionally or accidentally.
  Authorization Issues: Sometimes, users may not have the necessary authorizations to view or process the line items, leading to the perception that there are none.
  System Errors: There could be underlying system errors or inconsistencies in the database that prevent the line items from being displayed.
  
  Solutions:
  
  Check Document Creation: Ensure that when creating the document, all necessary line items are added. Review the creation process to confirm that items were not skipped.
  Review Document Status: Check the status of the document to see if it has been modified or if line items were removed after creation.
  Data Transfer Validation: If the document was created through an interface, validate the data transfer process to ensure that it correctly included line items.
  Authorization Check: Verify that the user has the necessary authorizations to view and process the line items associated with the document.
  System Logs: Check system logs for any errors or warnings that may indicate issues with the document or the underlying data.
  Recreate Document: If the document is confirmed to have no line items and cannot be processed, consider recreating the document with the necessary items.
  Consult SAP Support: If the issue persists and cannot be resolved through the above steps, it may be necessary to consult SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM, such as CRMD_ORDER for managing orders.
  Documentation: Review SAP documentation or help files related to CRM order management for additional insights on handling documents and line items.
  User Training: Ensure that users are trained on the correct procedures for creating and managing documents in SAP CRM to minimize errors.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.