How To Fix CRM_TPMON012 - &2: Sales Order is locked

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_TPMON -

• Message number: 012

• Message text: &2: Sales Order is locked

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_TPMON012 - &2: Sales Order is locked ?

  The SAP error message CRM_TPMON012 indicates that a sales order is locked, which typically occurs when another user or process is currently accessing or modifying the sales order. This locking mechanism is in place to prevent data inconsistencies and ensure data integrity.
  Causes:
  
  Concurrent Access: Another user is currently editing the sales order.
  Background Jobs: A background job or process is running that is accessing the sales order.
  Transaction Errors: An error occurred during a previous transaction that left the order in a locked state.
  User Session: A user session may have been terminated unexpectedly, leaving the order locked.
  Database Locks: Database-level locks may be in place due to long-running transactions.
  
  Solutions:
  
  Wait and Retry: If another user is editing the order, wait for them to finish and then try again.
  Check Lock Entries: Use transaction code SM12 to check for lock entries. You can see which user or process is holding the lock and take appropriate action.
  Release Locks: If you have the necessary authorizations, you can manually delete the lock entry in SM12. Be cautious with this approach, as it may lead to data inconsistencies if the other user is still working on the order.
  Check Background Jobs: Use transaction code SM37 to check for any background jobs that might be locking the order. If a job is stuck, you may need to terminate it.
  Review User Sessions: Check for any user sessions that may be holding locks. You can use transaction AL08 to see active user sessions.
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Lock Management: Understanding how SAP handles locks can help in troubleshooting. Locks can be at the application level or database level.
  Transaction Codes:
  
  SM12: Display and manage lock entries.
  SM37: Monitor background jobs.
  AL08: Display active user sessions.
  
  
  User Authorizations: Ensure that you have the necessary authorizations to view and manage locks.
  
  By following these steps, you should be able to identify the cause of the lock and take appropriate action to resolve the issue.